I was trying to buy a 2014 Jeep Grand Cherokee, the salesman was nice enough.. but would not take 1 penny off sticker.. Finally ended up at st. clair chrysler, $3k off sticker for same vehicle and the best salesman i have ever dealt with. And they delivered the vehicle the next morning, A hour away..
Anyway.. since then i have emailed Orchard server 3 times in the last month to get warranty work + recall work done, have never gotten a reply email. (i work about 70 hours a week and calling isn't the best option), so i emailed the parts department offering to buy the parts (rear shocks) so i can just swap them out and get rid of this horrible clunking.. have emailed them twice and NO REPLY.. and no its not going into a spam folder, and i used the forms on their own webpage..
I do not recommend this dealership at all.. I thought parkway was horrible til i tried to deal with orchard..