Enterprise Rent-a-car in Romeo, MI needs a manager to check on it more often. It's staff needs to learn how to give customers better service. I called a couple of times to make a change to a reservation. Was on hold for at least 10 minutes. Gave up and called the 800 #. Then when I asked about their hours, they said have to close at 6 because they need a life too. Smart aleck and rude. Planned to get back during biz hours from a trip. Door was locked in the middle of the afternoon. Cust svc was out running a personal errand. Sign on the door said to park out back and you are responsible for the car until the next day. Just in time, the cust svc person returned and tried to justify being gone. Getting his oil changed. Won't being going there again. Snobby acting and self-centered. I will drive eight more miles to get better service. This is a part-time business. Don't waste your time.