My experience was frustrating. The oringinal location for my son's appt ended up being cancelled bc the doctor went out of the country. I ended up settling for a much earlier appt than I wanted on the same day at the DC location. I was hesitant, but ny son needed his checkup. His appt was at 8:45a. I filled out paperwork so right at 8:45 it was complete. The play area is where I sat to watch him play. The equipment needs to be updated and/ or cleaned. The urine odor was so strong we moved. Still waiting at this point... Now it's after 945a before he's called. The hygienist was very nice and it took a few mins for her to check his teeth which are in great shape she said. Now back to waiting on the doctor and now at this point it's 10:20-10:30am. The doctor was very nice, but her evaluation took maybe 2mins to complete and then we were officially done, but needed to wait on paperwork. Overrall the wait time was horrible and it was not a good morning.