What a great experience. I had originally rented from another vendor. The prices were out of this world for an upgrade to the next level (even as a presidential member). I decided to walk over to National, and they were AWESOME. They took great care of me, matched my status and I walked out with the appropriate rental for less than what I paid for a lower level at the opposition. I am a convert to National. YOU SHOULD BE TOO !!!!!
The folks at Enterprise are ALWAYS nice, helpful and efficient, and this Enterprise in Southwest DC is no different. We loved the car, their customer care, and being able to return car keys past office hours, in a keydrop. But they ARE busy, and somewhat difficult to reach by phone. Hang in there, they will return your call.
I've been using National Car Rental for more than 10 years. Except for one year when I rented a Van with Florida tags infested with Cockroaches for which I never received any sympathy let alone a refund from the manager, I have been very satisfied overall. Service and price beats the competition hands down 90+% of the time.