Had a great time at Sterling Optical, 1900 M Stree, NW, WashDC. Made appointment by phone. Lady was both courteous, helpful and quick. She even called me to remind me of the date and time. The day of the appoinment, the optician Dr. Sheila Wood was right on time, courteous, helpful, quick and fun too. She explained everything she was doing as the tests progressed. She helped me make a decision about getting bivocals or not. We weighed the pros and cons, but the decision was mine. I did not feel pushed. Donna Berman helped me select some snappy new frames. She knew all about materials, durability, prices, the best frame shapes based on one's facial shape. With so many to choose from I just knew it would take me an hour to decide what to get. We did it together in 15 minutes. Eric Corrales measured me and my face and was quite professional and helpful as well. So far so good. I cannot wait to get my new glasses, and will review again once I do. I highly recommend Sterling on M.
The ambiance is comfortable and casual. In Summer, the outdoor patio is a good seating choice. It can be hard to get a table (and don't let them seat you by the front door!), but if you aren't in a hurry, it can be worth the wait. The food is usually very interesting -- lots of locally-produced and seasonal items done up in appealing ways. The beer choices are above average (good Belgian selection usually). The one drawback (other than prices that are just wee bit high) is the service -- seems to be a lot of turnover in the wait staff and service has been uneven at best. We've had wait staff who were very friendly and attentive, but others who should have been asking "you want fries with that" at some fast food dive. Still, if we're in the mood for a bite and a beer before or after the theater, Saint-Ex is on our short list of enticing places.
I've been going to the Sterling Optical on M Street, NW for a couple of years. The reason I keep going back when I have a couple of other eyeglass chains closer to me? Because of Eric and Donna, the core team there. They made a great impression on me the first time I went there, and they always give me great service. I get both my glasses and my contacts there, and I just wouldn't go anywhere else. They are friendly, full of helpful info, give me great prices and I actually enjoy my time in their store. I highly recommend the M St. store because, aside from getting your glasses and/or contacts, you get two wonderfully attentive people who make sure you are fully satisified. 5 stars!