After reading Pristine Carpet Cleaning reviews from www.customerlobby.com from there website www.pristinecarpetcleanhouston.com, I knew this company was very professional and could take care of our cleaning needs. My pets do not like to go outside when it rains, needless to say, my house started smelling of pet odors. I Found a website that had a lot of info. about why my pets were going in the house (www.petodorremovalhouston.com), I ended up at www.carpetcleaninghoustonreviews.com and found out that it was another website of Pristine carpet cleaning and Jeff had all 5 star reviews (65), wow, this guy knows what he is doing. Once again, very professional. This company cleans only with the Rotovac Powerwand, the deepest cleaning that you can get done. Before the cleaning was to be done, I needed carpet stretching (www.carpetstretchinghouston.com) done because I had lots of ripples in my carpet, Pristine carpet cleaning gave me a 40% discount. Before picking pristine carpet cleaning, I was reading carpet cleaning reviews of another company here in Houston (deluxe carpet cleaning), once I read about six reviews of them, I knew this was a bad company. Called deluxe about some prices and Steve (the guy that answer the phone) was very rude once I told him I was checking out their prices only...This company even wanted to charge me a truck charge of $10 dollars for driving to my house, what kind of a rip off is that? Later, I found out that the owners name of deluxe carpet cleaning was Steve Smith, besides being very rude because I didn't set an appointment with him, I found out that this company was very shady. Dos: Read the companies reviews before you call them. It will save you a lot of time. Don'ts: Never assume that a company is good because it has a greater raking for your search
This is an outstanding company...professional, thorough, efficient, and very courteous. A foundation company working on a neighbor's home accidentally broke the main water pipe into our home, flooding three rooms. That company called Steam Local to assist and a fellow arrived within an hour. After assessing the situation, he called his office and immediately 3-4 more men, including the owner, Chester Holden, arrived. They quickly moved all the items (furniture, wall hangings, clothing, etc.) from the affected areas and began the water extraction. They kept in constant communication with the foundation company, apprising them of the exact damage and what remedial actions needed to be taken. I highly recommend Steam Local and will absolutely use them again for the other services they provide.
Carpet Touch was to come on Friday between 10 -12 am. Around 1 p.m. I talked with the company receptionist and she didn't know anything about being late and she told me that someone would give me a call back. Around 2 p.m. I still have not received a call about my carpet cleaning to be done and Later found out that the tech. went home sick. It took the manager another 2 hours to call me back and let me know this, very poor customer services and communication. I called Pristine carpet cleaning after reading their reviews and WoW, what a great job they did. Pristine carpet cleaning took care of us on the following Tuesday, they were here promply and was very professional and did a fabulous job.