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Five Star Bank

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Business Details

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Extra Phones:

Fax Number: (585) 786-0655

TollFree: (877) 882-5782

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Payment method:
visa, master card
Categories:
Commercial & Savings Banks, Banks

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06/01/2015

I never signed any paperwork to be a five star bank member they bought HSBC (it would seem from the news the sale was maybe an embezzlement attempt?)
So when five star took my accounts over, my auto payment on my loan stopped working.

I went to get a car loan and was informed I was in collections (after 60 days past due)

Called their collections department with every intention to pay my full balance on the phone right there, Had gotten about 5 words out and was cut off my the la
...view moredy (I use the term loosely) on the other side. She immediately belittled and berated me, I tried to be nice but she just really kept purposely trying to bring the conversation to an argument or trying to get me to swear (maybe then she gets to hang up?)

After about 10 minutes we had determined I would need to bring a check to the bank the next day from my other bank. I thought it sucked they couldn't do a direct withdrawal from another account of mine at a different bank, I was able to setup a direct deposit but she didn't want that either.

So then she flipped out again for some reason (I think I asked her to mail me some info on the account?) She asked if I was playing games with her. I don't know what planet this lady was from but on Earth, asking a bank employee for your bank account info during times of a sudden $1k+ transaction is not the setup for any popular jokes.

This was like a year ago and I still remember it so vividly. I cant remember her stupid name but If you call to pay your bill and you get a real piece of trash on the other end just hang up on her and call back asking for someone besides the gutter-slag you just hung up on. Do your blood pressure and credit rating a favor.
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Five Star Bank

2330 State Route 19 NWarsawNY 14569

(585) 786-8141

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Five Star Bank

2330 State Route 19 NWarsawNY 14569

(585) 786-8141

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