Evaline's Bridal and Tuxedo Rentals
5200 East Market Street, Warren, OH 44484
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I experienced nothing but helpful and kind employees at Evaline's. Their dresses are amazing in themselves and having a kind staff makes the business even better. Buying and selling Jovani gowns is a plus, considering its hard to find a shop to do so within a 50 mile radius from the Youngstown or Warren area. I shopped for prom, so if you're looking for beautiful designer gowns that will stick out in a crowd Evaline's is the place to go.
06/10/2010Provided by Citysearch -
I love this store I was a bridesmaid in a Wedding this past weekend and I had gained some weight and Lori from Evaline's Bridal was fantastic!! We ordered fabric and she added a panel to my gown and I looked fantastic!!! While I was in the store and Brides were picking up their gowns and hugging her and thanking her for all her help I knew I was in the best place!!! What a great store so caring and helpful but from the start to the finish! AND WHEN I LEFT I HUGGED LORI ALSO AND THANKED HER FOR MAKING ME LOOK SO GREAT!!!
09/14/2009Provided by Citysearch -
The owner, Lori, and her staff are disorganized, unprofessional, and dishonest. When you notice one of their many mistakes, they won't acknowledge it, and if you persist, they'll be entirely unapologetic, because it's never their fault. When something really bad happens, she’ll either lie or tell you that nothing like this has happened to her in 25 years in the industry-but after two or three of these happen to you, that one wears pretty thin.
The first problem was the deposit. When I bought my dress at the end of December, Lori said that while they needed a deposit to order it, I could put down whatever amount I'd like. The contract stipulated 20%, and I put down 25%--so you can imagine my surprise when I called the store to submit another payment, and she said the dress needed to be ordered in the next few days and they couldn't do so without 50% down. Great--that put delivery at one month before my wedding.
Once the ship date came and went, I flew across the country for my first fitting. I called the week prior to leaving to ensure that the gown was still on schedule, and was told that it had already arrived in the store; however, when I arrived on July 6th for my fitting, the dress they had was certainly not mine. If she actually ordered the right one (not convinced), and someone had bothered to open the box, they'd have noticed the big white tag on the dress that quite clearly displayed the wrong style number and color. While her salesgirls scurried around whispering to each other, Lori stayed upstairs in her office for a good fifteen minutes. You'd expect that when someone has just presented a bride from 2000 miles away, a month from her wedding, with the wrong dress, that she'd apologize--and you'd be wrong.
The “correct” dress, rushed from the factory, didn’t arrive until after I’d left town, meaning that I didn’t even see it until the week of my wedding, and surprise! It was wrong again. The gown I actually ordered had plain lace—no beads, no sequins; the one in her store, not so much. When I told Lori that the gown was once again wrong, she was incredibly condescending, insisting that the company (the same one she blamed for sending the wrong dress three weeks earlier) didn’t make these kinds of mistakes. It was only after I sent pictures of me in the sample dress that she even acknowledged the problem, and she continued to be resistant to my demand that either all of the beading and sequins be removed at no cost to me, or I'd take the dress home and remove them myself.
I spent all day August 4th either being put on hold by the ‘customer service’ reps at Jim Hjelm, or getting an earful of excuses from Lori. By the afternoon I’d decided to take the gown to another (truly wonderful) bridal shop for alterations. When I picked it up, Lori said that the hem and the side seams were done; she NEVER told me that the beading had been removed, and with good reason--whoever removed it completely destroyed the lace, leaving holes big enough to put a finger through. The seamstress also cleverly covered up one of the holes by lowering and stitching the ribbon belt over it. In the end, I had to have the designer overnight new lace, because none of the existing lace could be salvaged; the belt, which gapped a half-inch around the zipper, was so badly stitched that it had to be replaced with new ribbon as well.
The only thing that saved me was taking the dress from her store--and in the end, it still wasn’t perfect, because there was just no time after fixing all the damage.
You deserve a shop that cares as much about your dress as you do, and this isn't it.
* A policy that they do not tell you about when ordering bridesmaid dresses: If you pay the dress on a payment plan and one payment is missed, the shipment of all dresses is delayed. They do feel it is their responsibility to call the brides or bridesmaid if there is a missing payment.
*I had a bridesmaid who called in to pay off her dress, but the employee mistyped the amount into their computer system so that it appeared as if she still had a balance. Because of this, the shipment of our dresses was delayed and we only found out when we asked what date the dresses would arrive. If we had not called to ask, we may not have received the dresses in time for the wedding.
*Not only this, they overcharged this bridesmaid for the dress and did not correct the situation when she brought in her credit card statement. Even thought they had known about the situation for over two weeks at this point and had promised it would be remedied when they recieved the bridesmaid credit card statement, they had not contacted their accounant to check the amount they had actually received from the credit card company.
*They do not return voicemails.
*They gave us three different dates for when the dresses would arrive. They arrived two and a half weeks after what we were originally told.
*When we ordered the Junior Bridesmaid dress, we were told that it could and would be made floor length. When it arrived one month before the wedding and was tea length, they denied ever telling us that it could be floor length and refused to give us any of our money back.
*They generally do not claim responsibility for any mistakes they make. They assume anything you are unhappy about is your fault.
07/14/2008Provided by Citysearch -
I have been in many weddings and dealt with small dress shops and large chain shops alike. This was hands down the WORST service I have ever received. They did not return phone calls in a timely manner. They ordered the wrong dress for the junior bridesmaid (tea length instead of floor length) and when confronted about this, the owner said there was nothing documented in her system and implied we never requested it. WRONG. Her employee didn't document the request. We specifically stated it needed to be longer to match the other dresses. We've also found out that they could have ordered it at floor length at no additional charge! They applied only $25 of a $130 payment made to one bridesmaids order and delayed shipment of the dresses because of it. When we inquired about the missing money they insisted they had to verify it with their accountant (even though we brought in bank statements proving the charge had been made). At this point they're claiming VISA didn't give them all $130, highly unlikely. The money has still not been refunded at this point by them. The owner apologized but absolved all responsibility and basically told us to get it back from the bank. Fabulous.
A phone call to the dress manufacturer confirmed our suspicions that Evaline's did NOT pay them which is why they delayed shipment of our dresses. Wonderful. I'm sure this is related to them not properly crediting the account when the dress was paid off in full MONTHS ago.
Long story short, if you want customer service DON'T GO THERE, if you want dresses to arrive on time and correctly DON'T GO THERE, if you want your phone calls returned DON'T GO THERE, if you would like to be treated courteously DON'T GO THERE, if you want to deal with a business owner who has professional ethics DON'T GO THERE. I don't know how she's still in business. But if our experience is a common one, she won't be for long.