25780 Ryan Rd, Warren, MI 48091
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Called Bison on 8/23/16 for site inspection. TWO FULL DAYS later, I called. Jeff gave an estimate of $1,125 to provide an offset P-trap and bathtub fixtures. I approved estimate.
On 9/6, Ray came to take measurements (meaning the parts had not been ordered). He told me that he would "find the best price" for me and I would get a call for install.
On 9/9, Andrew returned to the house for the installation - but no one had called to set up the appointment! I called and they had Andrew come back in the afternoon. He found that the parts were the wrong size.
On 9/14 I called to speak to Jeff, the owner. He told me if it could be in by Friday, he could do a Saturday installation - and wouldn't charge me for all the extra trips.
On 9/17, Andrew was finally able to complete the installation and did a great job. I asked him to have Jeff give me a call about my experience. As of today, I have seen and heard nothing from Bison, but a full charge to my credit card.
Thank you so much for your feedback. Its always nice to hear what a great job one of our plumbers are doing. Andrew is a true asset to us. Im glad the job was done and I appreciate the payment. As far as the time frame, I do appoligize, it is very hectic in here, we are trying our best to accomidate every customer that calls in a timely fashion. Some customers are without facilities, they then become first priority. Not sure that was the sitiation in your case but I do appoligize that it took so long for the job to be completed. It was my understanding that the shower rod came in wrong, so Ray came out to measure for accuracy. I did send Andrew out on a Saturday for you to try to speed up the process as I know you are trying to sell this home. We try to reserve Saturdays for emergency services. Again, no excuses for the delay. I always appreciate comments both negative and positive and will strive to be better. It gets very hectic in here some times with the high volume and I hate when customers fall through the cracks. Thank you again for the wonderful words for Andrew, I will let him know. I wish your experience was an overall better one. Again, sorry for the delay.
They quoted me a price of $300-$400. After the work was completed (which it was) the bill was $600. I called and questioned the price the person in the office denied quoting me the $300-$400 price. However, both my wife and I heard him. After I threatened to file a complaint they where kind enough to drop the price to $500. Still way above quoted price. We are left feeling as though we've been taken advantage of. With all that said, we are still grateful for the working bathtub.
I searched the Yellow Pages for a local plumber and settled on Bison Plumbing. I had no previous experience with this company so ran home from work to supervise the job when Bison arrived. Brian arrived on time, listened to my concerns, explained how the job would be done, completed the work and cleaned up afterwards. He also explained details about the job to my wife and I so we understood exactly how everything worked once he left. I felt comfortable enough to go back to work and leave the job in the hands of a professional. I'd send these guys to my Mom's house. Definitely 5 Stars.