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Setting A New Standard In Plumbing.

Trenchless Sewer Repairs - No Digging

Business Description
Bison Plumbing is a family owned and operated business since 1998. Our goal is to set a new standard in plumbing and customer service. We are specialists commercial and residential plumbing and heating services in all of Metro Detroit. They don't call us the trusted name in plumbing for nothing, and that's no bull! Plumbing Repairs and Installations; Sewer and Drain specialists - ask about our $65 sewer and drain cleaning special.
Hours

Regular Hours

Services/Products
  • Bathroom Remodeling
  • Sewer Main Clearing, Sump Pumps, Drain Cleaning
  • Garbage Disposals
  • Water Heaters
Brands
Hangsgrohe, Peerless, Zoeller, dishwashers
Payment method
mastercard, amex, discover, visa
Location
Warren, MI
Neighborhoods
Southwest Warren, Warren
Amenities
Free Estimates. Licensed and Insured. Senior and Military Discounts. Same Day Service.
Social Links
Categories
Plumbing, Drains & Sewer Consultants, Plumbing-Drain & Sewer Cleaning, Sewer Contractors, Plumbing Contractors-Commercial & Industrial, Plumbers, Sewer Cleaners & Repairers, Building Contractors, Construction Consultants, Building Contractors-Commercial & Industrial, Building Construction Consultants
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Reviews (4)

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09/21/2016

Overall
Expertise
Professionalism
Promptness

Called Bison on 8/23/16 for site inspection. TWO FULL DAYS later, I called. Jeff gave an estimate of $1,125 to provide an offset P-trap and bathtub fixtures. I approved estimate.

On 9/6, Ray came to take measurements (meaning the parts had not been ordered). He told me that he would "find the best price" for me and I would get a call for install.

On 9/9, Andrew returned to the house for the installation - but no one had called to set up the appointment! I called and they had Andrew come back in the afternoon. He found that the parts were the wrong size.

On 9/14 I called to speak to Jeff, the owner. He told me if it could be in by Friday, he could do a Saturday installation - and wouldn't charge me for all the extra trips.

On 9/17, Andrew was finally able to complete the installation and did a great job. I asked him to have Jeff give me a call about my experience. As of today, I have seen and heard nothing from Bison, but a full charge to my credit card.

claimed iconBusiness Response10/06/2016

Thank you so much for your feedback. Its always nice to hear what a great job one of our plumbers are doing. Andrew is a true asset to us. Im glad the job was done and I appreciate the payment. As far as the time frame, I do appoligize, it is very hectic in here, we are trying our best to accomidate every customer that calls in a timely fashion. Some customers are without facilities, they then become first priority. Not sure that was the sitiation in your case but I do appoligize that it took so long for the job to be completed. It was my understanding that the shower rod came in wrong, so Ray came out to measure for accuracy. I did send Andrew out on a Saturday for you to try to speed up the process as I know you are trying to sell this home. We try to reserve Saturdays for emergency services. Again, no excuses for the delay. I always appreciate comments both negative and positive and will strive to be better. It gets very hectic in here some times with the high volume and I hate when customers fall through the cracks. Thank you again for the wonderful words for Andrew, I will let him know. I wish your experience was an overall better one. Again, sorry for the delay.

This listing has been claimed by a business representative.

02/18/2015

Overall

They quoted me a price of $300-$400. After the work was completed (which it was) the bill was $600. I called and questioned the price the person in the office denied quoting me the $300-$400 price. However, both my wife and I heard him. After I threatened to file a complaint they where kind enough to drop the price to $500. Still way above quoted price. We are left feeling as though we've been taken advantage of. With all that said, we are still grateful for the working bathtub.

06/07/2013

Overall

I searched the Yellow Pages for a local plumber and settled on Bison Plumbing. I had no previous experience with this company so ran home from work to supervise the job when Bison arrived. Brian arrived on time, listened to my concerns, explained how the job would be done, completed the work and cleaned up afterwards. He also explained details about the job to my wife and I so we understood exactly how everything worked once he left. I felt comfortable enough to go back to work and leave the job in the hands of a professional. I'd send these guys to my Mom's house. Definitely 5 Stars.

05/15/2013

Overall
Excellent plumbing company! R...

Excellent plumbing company! Reliable and honest, call Bison!

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