My van was consuming a quart of oil every week. Brought the van in and there were many leaks including the oil pan, front crank seal, lower intake gasket, etc. I purchased the extended lifetime warranty when we purchased the vehicle. The dealership took care of all repairs and went above and beyond by waiving the brake inspection fee because a rental car was unavailable while my van was in the shop. Our warranty includes a rental car for any service call. Jim, took care of the lifetime powertrain inspection as well. The repairs were covered by the powertrain warranty. For the first time I felt the service department was working for me, the customer. They have gone above and beyond my expectations and for the first time in 5 years I genuinely feel like a valued customer. Prior to this experience I was very unhappy with past service encounters and told my husband we would never buy another Chrysler product. After this experience I will likely buy my next vehicle from this dealership. Thank you Jim for going the extra mile and making me feel valued and important.
1515 S S LapeerWarren, MI 48446
We came in for our first routine oil change on our new Grand Cherokee and when we left a mistake was made with a gasket that caused an oil leak spraying oil all over and out the exhaust. Upon returning, the staff immediately diagnosed the problem, Judy came over took responsibility, made us feel at ease, explained the problem and the process for the resolution. Judy treated us with respect, got us a rental at their cost, fixed the problem and had the car detailed cleaning up all the oil spill mess. Anyone could have handled the situation but this person genuinely cared that we received a high level of customer service. This is what execute excellence looks like to me. Thank you we will be back and will be customers for life.
I had to bring back my car for a recheck as I was leaking fluid since 2 weeks ago from the 1st repair. I called Judy at 710am on a monday nervous that I might not get In because it's a Monday. She got me in immediately and within 35 min Devon came back to me and explained what happened. Devon as I said previous is a sincere person and explains things very well. And Judy is easy to talk to before the repair is made and she explains also very well what I might expect. They are both an asset to the Friendly Team.