Mastertech Transmission and Complete Auto Repair is awesome. Fred, who will probably be the first to greet you when you arrive, is both really good at her job and really devoted to providing excellent service. Great combination :). We were plain lucky to break down in her neck of the woods. We had both fuel line and electrical problems creating some pretty strange symptoms in my '94 Ranger. Their technicians sorted patiently and meticulously through the issues, bringing out each problem as they uncovered it for us to see. They were quick, professional, and impressively skilled. Our beloved family vehicle couldn't have washed up into better hands. And, though we spent 3 hrs in the office while they worked through everything, it seemed to fly by! They were so welcoming, accommodating, friendly, and engaging! Fred made me feel like a long-lost sister. Even our 7-yr-old was perfectly content the whole time in the familial atmosphere. And in the end, I'm sure I've paid much more for much less service -Mastertech was a deal at twice the price. Finally, after watching them work all afternoon, I can assure you, if Fred ever yells at you, you more than had it coming, you probably need to hear what she has to say, and you should thank her for taking the time out of her busy day to share her valuable perspective.
We broke down, at 5 am, on our way to Florida. When AAA FINALLY found us, I had them take us to master tech. Within an hour, we knew that the car wa…
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My fiance and I were travelling from North Carolina to Florida on Thursday September 10th for our wedding that Saturday when our Jeep decided to overheat on I-95. We were left stranded on the side of the road with our two dogs, but luckily got our vehicle towed to Master Tech. I work as a receptionist at a Automotive Service and Body shop so I understand how tough it can be to squeeze in a vehicle that wasn't on the schedule for the day but they did just that. Not only did they diagnose the vehicle within an hours worth of time, they were able to order the parts we needed and get it fixed all within a few hours and not charge us an arm and a leg for the repair. We were able to get back on the road, behind schedule but with the sure confidence about the work done that we would make it down to Florida and back to North Carolina without another breakdown. It was a really hot day and not only did they welcome and accommodate my whole family in the waiting area but also our two dogs. We thank you from the bottom of our hearts that you made what could have been a terrible start to our wedding weekend just a bump in the road.
When my vehicle broke down on friday, me being out of town had no clue where to go. The tow truck driver recommended master tech. Let me just say i'm VERY thankful i agreed to go there. When i arrived the service advisor niki(who was EXTREMLY busy) greeted me and explained that she would help me asap. Which she did. She listened to my concern and took her time explaining their procedures. The tech came and inspected my car. The parts wouldnt be in until monday . ( it was right at 6 p.m.) let me just say that niki is heaven sent. Not only did she find me a place to stay but made sure i got there since they where going to keep my car for repairs. Even though she had so much going on she treated me as though i was her only customer. I was VERY impressed that she knew and could handle her job so well. Her and the techs are an awesome group of people. i would recommend this place to ANYONE! It's good to know that there are good honest down to earth people that still exsist. I was upset when i got there and before i left niki worked her magic and made my "breakdown" alot more peaceful and understanding.