I have come into Platinum Nails several times due to it being located below where my daughters take ballet. I always really want to be wowed, but unfortunately that has yet to happen. No matter the service, manicures or pedicures, they take an excruciatingly long time. A simple manicure/pedicure has easily run me almost 2 hours, and a manicure alone 50 minutes. If that meant that I got a super-extended, amazing massage or that the nail technicians were being extraordinarily thorough, I'd be thrilled, but it is just that they seem like they don't have much experience, working painfully slowly. The four or five different techs that I have had all seemed like they really don't want to be there. As a client, I have always felt like I'm reduced to the body part or service that I'm coming in for -- despite my attempts, the techs haven't engaged in any conversation, haven't made eye contact, etc. The whole transaction and experience feels so cold. The work itself is adequate, though...acceptable enough to continue to drop in once in awhile while my daughters are in their classes.