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Dutch Girl Cleaners

OPEN NOW

Today7:00 am - 7:00 pm

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Business Details

Hours:

Regular Hours

Mon - Fri7:00 am - 7:00 pm

Sat8:00 am - 5:00 pm

Services/Products:
Dry Cleaning
Payment method:
master card, visa
Categories:
Dry Cleaners & Laundries, Commercial Laundries, Laundromats

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Reviews

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04/13/2012
Terrible experience & customer service

Terrible experience & customer service. I used Dutch Girl Cleaners for a couple months with no problems. I then had them dry clean a wool jacket, which they shrank to the point it is unusable. Management would not return calls, to the point it was a joke. There are plenty of dry cleaners that will stand behind and guarantee their work. Do yourself a favor and avoid Dutch Girl Cleaners. Search the internet for reviews... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
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06/13/2011
Don't let these people ruin your clothing or special event..

Visiting Walnut Creek for a wedding, I dropped of my tuxedo shirt for cleaning and pressing on Friday. When I picked it up on Saturday afternoon at 3pm, the shirt had black spots on both the collar and back of shirt. I asked them to redo the shirt and they said they couldn't as the cleaning staff had gone home even though they are open till 6pm. They offered no remedy, trying to find me an alternative cleaners. (... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
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When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

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09/15/2009
They Will Damage Your Clothes

I just got a pair of suit pants back from Dutch Girl--one leg is now longer than the other. This is the 4th time they have damaged or lost my clothes. Last time, they gave me back my suit pants, but with the wrong jacket. When I complained, they made me jump through hoops to prove what my suit cost and never did reimburse me. I've finally learned my lesson and will never go back.

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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05/05/2009
rip off is all you get

Dutch Girl is the place to go if you would like to be charged dry cleaning prices for your items to be washed. If the tag dosn't say dry clean only, there washing it and going to charge you as if they dry cleaned it. I know for a fact because i worked there for 2 years. The owner steve is so shady I seen him once distroy a customers dress and then send it to his tallor who then removed 3in off the dress to cover up ... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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07/17/2008
Stains Removal

I recently moved to Mercer in Walnut Creek and began my search for a cleaner. A polite, well dressed in uniform, lady stepped out a Dutch Girl Tulip covered van to deliver clothes in my building. She saw I was struggling with some chairs, she immediately assisted me all the way to my NEW home. I thought with this kind of service and smile I should try the cleaner she worked for. Two days later I came into their s... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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Response should be at least 25 characters
07/06/2008
No Accountability

They stained the elbow of a very expensive men's dress shirt with black marker. It looked like it was the same black marker that they use to write the shirt owner's initials on the shirt with. When I pointed it out, the girls at the counter agreed and offered to clean it for free. When it did not come out, they showed the manager Michelle, and she would not take responsibility for it, and even said it was blue ink... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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Response should be at least 25 characters
11/13/2007
2 Day Turn Around No Matter How Many Items You Bring In!

This is my first review. I live about 2 blocks away from Dutch Girl. At first I was leary about the ""environmentally safe"" cleaning because I wasn't sure if my clothes would come out as nice as a traditional cleaning method. I find the staff is very helpful, they carefully inspect the materials of my clothes to make sure they don't need to over charge me to simply launder and press a garment instead of fully dry... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

All responses must comply with the YP.com Terms of Service and Use.

Response should be at least 25 characters
11/07/2007
I WOULDN'T GO ANYWHERE ELSE!!!

Oh my goodness! This has to be the best dry cleaners ever! Now, I don't get a lot fo dry cleaning done (but everyone in our company uses Dutch Girl and loves them - like at least 20 accounts!) but when I need it, I go there! \r \r I recently got married and wanted just to clean MY special dress (even though they offer a very affordable ""preservation"" package. The dress came home perfect...no yellow tinting, not s... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

All responses must comply with the YP.com Terms of Service and Use.

Response should be at least 25 characters
07/26/2007
Complete lack of accountability

Back in July 2007, my shirts were missing at Dutch Girls, and when they were found and returned to me, the missed shirts were pressed but stuck with many dots of dust as if they had been thrown on the floor. I had a bad experience communicating with a 50 something year old clerk there, and due to a lack of accountable person at the store, it took a while to get them to re-do the job. Finally, as a token of apology,... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

All responses must comply with the YP.com Terms of Service and Use.

Response should be at least 25 characters
07/17/2007
Cleaning often comes back dirty.

I use this cleaners because they are close & convenient, but the cleaning is the worst I have ever experienced. I have never had an experience where the clothes come back almost as dirty as when I took them in. Either its the new ""environmentally friendly"" method they use, or they are lazy. I just had to return a sofa cover because it was still covered with dirt--and the second time came back dirty too. Laundry is ... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

All responses must comply with the YP.com Terms of Service and Use.

Response should be at least 25 characters
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Dutch Girl Cleaners

2094 Mt Diablo BlvdWalnut CreekCA 94596

(925) 943-7058

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Dutch Girl Cleaners

2094 Mt Diablo BlvdWalnut CreekCA 94596

(925) 943-7058

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