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Dutch Girl Cleaners

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Business Details

38

years

in Business

Hours:

Regular Hours

Extra Phones:

Phone: (925) 943-5566

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Payment method:
all major credit cards, master card, visa
Neighborhood:
Downtown Walnut Creek
Categories:
Dry Cleaners & Laundries, Commercial Laundries, Laundromats
Other Information:

Parking: Street

Wi-Fi: No

Bike Parking: Yes

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Reviews

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04/14/2012

Provided by Citysearch - 
Overall
Terrible experience & customer service

Terrible experience & customer service. I used Dutch Girl Cleaners for a couple months with no problems. I then had them dry clean a wool jacket, which they shrank to the point it is unusable. Management would not return calls, to the point it was a joke. There are plenty of dry cleaners that will stand behind and guarantee their work. Do yourself a favor and avoid Dutch Girl Cleaners. Search the internet for reviews on them. There are plenty of other customers of Dutch Girl Cleaners that have had a similar experience.

06/14/2011

Provided by Citysearch - 
Overall
Don't let these people ruin your clothing or special event..

Visiting Walnut Creek for a wedding, I dropped of my tuxedo shirt for cleaning and pressing on Friday. When I picked it up on Saturday afternoon at 3pm, the shirt had black spots on both the collar and back of shirt. I asked them to redo the shirt and they said they couldn't as the cleaning staff had gone home even though they are open till 6pm. They offered no remedy, trying to find me an alternative cleaners. (FYI, they tried to tell me the spots were on the shirt when I brought it in - not so)

I asked to speak with the owner or manager and was told they were not there that day. I aksed if they could call them and they said the couldn't while I was there but would have them call me shortly.

It is now four days later with no contact from the cleaners. Don't patronize this place as they will greatly disappoint.

09/16/2009

Provided by Citysearch - 
Overall
They Will Damage Your Clothes

I just got a pair of suit pants back from Dutch Girl--one leg is now longer than the other. This is the 4th time they have damaged or lost my clothes. Last time, they gave me back my suit pants, but with the wrong jacket. When I complained, they made me jump through hoops to prove what my suit cost and never did reimburse me. I've finally learned my lesson and will never go back.

05/06/2009

Provided by Citysearch - 
Overall
rip off is all you get

Dutch Girl is the place to go if you would like to be charged dry cleaning prices for your items to be washed. If the tag dosn't say dry clean only, there washing it and going to charge you as if they dry cleaned it. I know for a fact because i worked there for 2 years. The owner steve is so shady I seen him once distroy a customers dress and then send it to his tallor who then removed 3in off the dress to cover up what he had done . Why not pay for what you did rather than cover it up shady thats why! Who does this so if you want to put money in a fraud business do so at
dutch girl.

07/18/2008

Provided by Citysearch - 
Overall
Stains Removal

I recently moved to Mercer in Walnut Creek and began my search for a cleaner. A polite, well dressed in uniform, lady stepped out a Dutch Girl Tulip covered van to deliver clothes in my building. She saw I was struggling with some chairs, she immediately assisted me all the way to my NEW home. I thought with this kind of service and smile I should try the cleaner she worked for. Two days later I came into their store and realized that Kindness, Cleanliness, Attention to Detail, and Quality was just a standard there! I really felt like I was being serviced a 5 star Hotel.
They went above and beyond to remove ink stains from a pen that leaked during the move. They have won my husband and over, oh yeah and our clothes had no smell, so they won those over too!
Thank you Dutch Girls! May turn customer service shine through and not be over come by a bad day!

07/07/2008

Provided by Citysearch - 
Overall
No Accountability

They stained the elbow of a very expensive men's dress shirt with black marker. It looked like it was the same black marker that they use to write the shirt owner's initials on the shirt with. When I pointed it out, the girls at the counter agreed and offered to clean it for free. When it did not come out, they showed the manager Michelle, and she would not take responsibility for it, and even said it was blue ink. She left no room for discussion and had no problem losing my business. Very disappointing considering I was spending on average about $150 a month there. I will not go back and would not recommend this place for dry cleaning.

11/14/2007

Provided by Citysearch - 
Overall
2 Day Turn Around No Matter How Many Items You Bring In!

This is my first review. I live about 2 blocks away from Dutch Girl. At first I was leary about the ""environmentally safe"" cleaning because I wasn't sure if my clothes would come out as nice as a traditional cleaning method. I find the staff is very helpful, they carefully inspect the materials of my clothes to make sure they don't need to over charge me to simply launder and press a garment instead of fully dry cleaning it. I've always been able to pick up my clothes after 4pm 2 days after I drop my items off, and whether I have 2 pieces or 20, they're always on time. If you look carefully, Dutch Girl also offers some great deals at various times during the month, so you can feel good about helping the environment and not feel like you are paying an arm and a leg. The staff has always been friendly to me, and they have done everything they can to ensure my clothes are done right the first time.

11/08/2007

Provided by Citysearch - 
Overall
I WOULDN'T GO ANYWHERE ELSE!!!

Oh my goodness! This has to be the best dry cleaners ever! Now, I don't get a lot fo dry cleaning done (but everyone in our company uses Dutch Girl and loves them - like at least 20 accounts!) but when I need it, I go there!

I recently got married and wanted just to clean MY special dress (even though they offer a very affordable ""preservation"" package. The dress came home perfect...no yellow tinting, not spots or any horror stories you hear about other places.

They are also the friendliest people you could ever meet! A good business with good people. IF you don't take your cleaning there - you're missing out!

07/27/2007

Provided by Citysearch - 
Overall
Complete lack of accountability

Back in July 2007, my shirts were missing at Dutch Girls, and when they were found and returned to me, the missed shirts were pressed but stuck with many dots of dust as if they had been thrown on the floor. I had a bad experience communicating with a 50 something year old clerk there, and due to a lack of accountable person at the store, it took a while to get them to re-do the job. Finally, as a token of apology, Dutch Girls did not charge me for those missed shirts. Hence, I kept using their services. But, in February 2008, one of my shirts was missing and Roger, a self-claimed store manager called me to tell me that he would reimburse the cost of the shirt if I gave him my credit card receipt. After I search it, I could not locate a two months' old receipt. I called back and left a message for Roger that I wanted to discuss other remedies for the missing shirts because I did not find a receipt. I have not heard anything from Roger or anybody else since then. I gave up. I had used several laundry shops in San Francisco for over 12 years, but none of them had lost my shirt. Dutch Girls' complete lack of accountability turned me off. I stopped going back sine then. If you like a thrill of losing your clothes, go for Dutch Girls.

07/18/2007

Provided by Citysearch - 
Overall
Cleaning often comes back dirty.

I use this cleaners because they are close & convenient, but the cleaning is the worst I have ever experienced. I have never had an experience where the clothes come back almost as dirty as when I took them in. Either its the new ""environmentally friendly"" method they use, or they are lazy. I just had to return a sofa cover because it was still covered with dirt--and the second time came back dirty too. Laundry is o.k..

Only reason to use this cleaners is the good parking.

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Dutch Girl Cleaners

2094 Mt Diablo BlvdWalnut CreekCA 94596

(925) 943-7058

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