Evergreen Disposal Inc.
Offering residential trash removal to Waldorf Maryland and surrounding areas. Locally owned and operated.
- BBB Rating:
I have been with this business for over three years now without too many issues. Maybe trashed missed a few days, but always with it being corrected soon after. For the past month they have missed one day of my two day service for trash pick up. I have been back and forth trying to get the issue resolved and still after a month, nothing but unfulfilled promises of returned phone calls, picking up trash bins, and crediting our account. After being with them for so long, this is not the way to treat your customers.
Always read reviews of the company first.
Just making a follow up call with Evergreen Disposal Services and I find it very hard to believe this company has been operating for 8 years. As a customer for 2 years and after June 2016 we will no longer be using this service. If you do business with a company and they cannot hear your concerns, but expects the customer to chase them down with calls and emails when they fall short of their promise, then it is time to find another company that appreciates your business. Since I have been a resident in Waldorf, MD. the company Evergreen has not regularly picked up our waste. Tuesday and Fridays are the scheduled pickup times and they are not consistent. Last winter we barely received our contracted pick up and we continued our service. In January 2016, we paid our bill and the service was hit or miss. This is April 29th and they finally picked up our trash.
I have had service with this company sense March 11 2016 and have yet had a trash truck pick up my trash I have called and called every time they have missed. explain what is going on they always say someone will call you back no one never calls back so 1 month as of today I have had my trash picked up by a man in a white pick up and evergreens box truck.so this morning I call again told them the trash was not picked up on Friday that they can pick up my trash can and refund my money their respond I have made note of this and will have someone call you as soon as posiable hello I didn't make you wait on your money so I don't expect to wait on mine so please refund my money so I can get a new trash service.so my review is don't waste your time and money on this company .
Absolute worst service I have ever (not) received. I payed a month ago, was supposed to receive services 3 weeks ago and have yet to. Called into the office at least 10 times and was told every time that they would be out by the close of business tomorrow. Finally fed up I called today to cancel my non existent service and receive a refund and was told repeatedly that it was only in their system that I had called once and that the driver marked our can as not out, despite the fact that we have not even brought our cans in for 3 weeks because we kept being promised service. Basically made like it was my fault they're not doing their job. Save your time and money, these people are an absolute joke.
I almost never rate any companies from the ones I have received services.. But for this one I feel I need it to write one. I hired this company to service me for the disposal of my residential trash collection! Worse decision I ever made! I went because the price was decent, but now I see why. I have had not gotten my trash picked up for the past two wks! I called them and they were rude and nasty on the phone! Making it seen like it was my fault for not calling and report that my trash was not been picked up! I didn't know I was supposed to call and remind them to service my residence for service that I had already paid.. That so call manager was the rudest person that I spoke with! So wouldn't even let me talk! It almost sounded like she couldn't breath.. As of today they can considered themselves fired..I'm done with them! Would never recommend them to anyone.
I have never posted a negative review before but unfortunately this time it is not only unavoidable but it is also very much well deserved. I agree 110% with Brian J. except for one thing -- my husband and I have YET been able to get anyone to answer their phone. Absolute horrible service. When you pay for a service you expect to receive service. We are supposed to have trash pickup twice a week but our trash has only been picked up one time in the last 17 days!!!!!!!!!!... Okay Evergreen, come Monday morning I will find out where your office location is and perhaps then I will finally get to speak with someone. Maybe? Did this place go out of business????? We expect to receive a FULL refund for your not fulfilling your part of the contract! See ya Monday!