I called this place to get a quote on a plane ticket and at first, they were very helpful. However, I called again about a week or two later and they said they would call me back due to being busy with a customer. Well, I waited and waited and never got a call back. I tried again and gave them a call and again the lady told me she would call me back by 6pm. Of course, I didn't get a call back and not even on the following day. So, still desperate for a plane ticket, I called again and a man answered and he put me on hold for about 7-10 mins listening to him and his customer's conversation on the other end. He finally comes on the phone and asks for my info and he said he would let me know between 10-11pm that night.. Well, guess what! NO RETURN CALLS!!!!! So, I called today to ask for a response to my request for an available ticket and he was busy and said he would call me back by 11am.. Of course, I didn't get a call back once again. Now I am furious with this company.. So, being sick of waiting for calls that never come, I pay them a visit at their office. Making me wait for return calls and being put on hold seems like enough right? Well, it's not; I wait another 30-45 mins at their office listening to a young girl scream and giggle while a friend/coworker talk and laugh loudly behind the counter.. Talk about unprofessional. Then, the guy who tried to help me didn't even seem like he knew what he was doing. By this time, I was sick of this place and that it was time to find a better, more professional travel agency. I would DEFINITELY NOT recommend UFC TRAVEL & TOURS to anyone.