After sending my dog there for seven years, I will never send her back there again! We used to send our Shih Tzu there every two months or so for grooming. Each time we sent her, we'd tell them not to spray or put powder on her after her cut because it makes her itchy. Sometimes it was a hit or miss if they listened or not. We would tell if they sprayed her, because then she'd start scratching and would have an open wound on her neck from so much scratching. If she came home not scratching, then we knew they listened to us.
Nevertheless, we kept sending her, tell them no powder each time, and if she would start scratching, we'd just rinse her off...no big deal. They cuts were decent and it wasn't that hard to just rinse her.
This last time we took her, when she came home, I noticed that they cut her hair so short, that you could actually see her skin, with various red spots all over her body. Then she was scratching all over her body! My poor doggie now has three large open wounds by her neck and under her chin, one behind her ear, both ears are bleeding AND between her eyes!
When I called to complain, the owner was nice enough to offer that we bring her in for a rinse, but umm, my dog already has all these open wounds and she looks like she's in pain!
You would think that after seven years of us repeating ourselves, they'd get it. Not sure if it was an inexperienced groomer who cut my dog's hair, but it was just awful.