We recently purchased a gas fireplace system from Rettinger. From the sales information and support to the installation and service, this has been a top notch experience. They went so far as to recommend a plumber to install the gas line and chimney sweeps to clean the firebox and chimney in preparation for the installation. Those contractors were great as well. The sales support consisted of spending over an hour of one-on-one time with the Rettinger representative, who was very knowledgable and friendly, discussing options that would best fit our needs. They provided routine follow-up to assure that we were aware of the status of our order and when it would be ready for installation. The installers were friendly, knowledgable and very neat and clean in their installation. I commented that since the log system came in pieces that it was like watching an artist at work as the installer put it in place. Once completed, he took time to instruct us on it's use. The system looks great and as much like a real fire as one could hope, and has been working great ever since.
5 N Olney Ave Ste 100ACherry Hill, NJ 08003
From Business: Looking for the fireplace of your dreams? Look no further. Specialty Fireplace Systems can provide the gas, wood, or pellet fireplace that you have been looking for…
This Company - the owners and the people who work for them are super - top notch. They carry great systems - install them - and service them - just the best. I highly recommend Rettingers - they couldn't be any better in every aspect. My husband and I spent alot of time - driving all over - North Jersey, South Jersey, Pa - looking for the right fireplace - and we just happened to pass their store on our final run of fireplace stores =- didn't know a thing about them - but once we were there and saw the product that they offfered and talked to them - we knew we hit a home run! They delivered the fireplaces on time, installed them and even came back one time for an adjustment - thanks Rettingers - appreciate you product and your service ------- just to let readers know = I am not in any way related to them - they installed our 2 fireplaces on Long Beach Island in 2003 - and I've been enjoying them ever since !!!!! Michele F
I had a custom fireplace mantel, marble surround, and gas fireplace insert installed last fall. I was pleased with the whole process, from start to finish. Rettinger's show room can be a busy place at times, but when it was my turn, I was given as much time as needed to ask questions and receive the answers. My salesperson, Angelique, was knowledgeable about the products and extremely patient with me during the whole process, in person and by e-mail; she even spent time with me after the installation to show me how to operate the controls for the insert! And the custom mantel is just perfect; it exactly matches the other woodwork in my home. Friends say it looks like it's always been there. The installation went very smoothly: they came on time and finished ahead of schedule. And, the woodworker even swept my garage after he finished! I would highly recommend this firm.