Pizza Factory

I've ordered spaghetti several times from here and it has been great every time... recommend

Stay Away! Yesterday, I called in an order that I would pick up. It was the spaghetti with meatballs. I told them NOT to put cheese on it. I told the young man THREE TIMES !! I had him repeat my order and each time he did not say....quote; without cheese....so I kept repeating it until he did. He said it would be ready in 15 minutes. I arrived there in 25 minutes. Had to wait in line for approx. 20-25 minutes while the person at the counter tried to figure out how to use the computer to take orders from walk-in customers. When I FINALLY got to the counter, I told her I had a Call-in order for me to pick up. Took her about 5 minuets to locate it. I asked her if it was still hot. She said Oh yes.....it was on the warmer. While she was ringing up my order, I pulled my meal out of the paper sack and was shocked !!! Guess what..IT HAS CHEESE !!!! OMG !!! Anyway she first offered to scrape off the cheese for me. I informed her I want NO CHEESE on my meal. So......she said they would re-do my order. OK, I said. So....I stood at the counter for another 25 minutes waiting for my order!!!!



Oh...BTW...the first order was luke warm.



First off, they have 2 registers there. Why not use both of them? One for walk-in customers and one for call-ins.



I really don't believe their staff has been trained properly. I never did have the manager come over to discuss the problem. Will I go back? If I do, I had better be in a straight jacket !!!!