******UPDATE********* Since my last review I have been to heritage to finish the deal I had started. All though I stand behind my previous review. I am happy to say that once I arrived at Heritage it did change my mind about the professionalism of the staff and care they have for there reputation and customers. I found myself treated with respect and in a courtesy manner. James was professional and handled the entire deal with a personal effort to keep the deal. The dealership manager ensured that we were compensated for our time and ensured that we would be treated will and given a fair deal. I ended up with a 2007 Ford f150 with low mileage at a good price. The dealership bent over backwards to get the vehicle financed even with my credit and already having two car loans. I recommend Heritage to anyone needs that extra help when other dealers tell them NO. Ask for James he will help you out. ************************************************************Failure to follow thru on promised availability of sales staff and vehicle. I applied for financing thru Heritage Motor Company. I was contacted by James stating that I had been approved and what day would I like to come and take delivery of the vehicle. I coach a lot of youth sports on the weekend so Sunday was the only day I was available to take a 4 hour trip to Virginia beach. The night before I was supposed to leave I told James that my wife was having second thoughts about traveling so far for a company that seemed a little shady. I reassured here that the company had an A+ BBB rating and could be trusted to follow thru with there promises. So I told James we would be arriving between 12-1 pm that following day. He told me he would be there and open the shop up but that if I was not going to make it please call so not to "Waste his Time". I did not charge my phone the night prior due to falling asleep. I woke up with no notification that anything had changed with our plans. So I loaded my family into the van and left for Virginia Beach. 2 hours into the trip I decided to call James to let him now that we would be arriving at 1pm. He then informed me that he had a family emergency and had been trying to get ahold of me since 8am to inform me he would not be there. I appreciate his intentions his effort was half hearted. Once he did not receive a confirmation from me or me not returning his call to reschedule I feel he should have contacted my wife's phone as he had done when he was trying to close the deal. Instead he did not follow thru and I was 2 hrs. down the road before we were notified he would not be there. There was no offer in having another salesman there to assist us or working some kind of of deal to were out time "was not wasted" The company stated that they will either come pick you up or refund you the gas money to drive to Virginia Beach. So I put $50 in gas to drive there now I am out my time and a good chuck of gas. I texted James back and said I was off tomorrow and would be willing to come to the dealership then if he arranged transportation as the company stated they would. Also reimburse me the $50 in gas I spent today with a discount on the vehicle I choose. I felt this was a fair compromise and as of right now I have heard nothing back from them other than they would reimburse my gas charge not that they will pick me up or discount the price of a vehicle. James I feel my time is just as valuable as yours.
29. Express Motors
5124 Princess Anne Rd, Virginia Beach VA, 23462 533 Va beach blvd Beach VA 23451Virginia Beach, VA 23462
I came to express motors in VA beach and it was a great experience. They have your best intrest in mind and will do their best to give you a great p…
My first experience with purchasing a car from a dealership almost didn't happen. It was a nightmare that lasted for a couple of weeks. First, I dealt with one major dealership. I went through two cars with them while I got pre-approved for a loan with Navy Federal. The good news is Navy Federal watches your back so dealerships cannot overcharge you more than the car is really worth. Even after knowing which bank I was dealing with, they not only still tried to overcharge me for cars, but my trade in value for the car I had went from $1200 to $350.....like the car magically changed somehow.....After the third car failed, I tried another major dealership, telling them from the start which bank I was dealing with.....they should have known. After my second trip to Navy Federal, I went to the parking lot and was going to just wait until tax time. I had HAD it. I told myself I would give it exactly ONE more shot. I got on my phone and Googled dealerships, and it came up with Marlin Motors. I was really tired and unsure of myself and had pretty much given up all hope on getting a car.....after all, what good is being pre-approved if everyone is going to try to overcharge you knowing that bank will not let it happen...... I pulled into the dealership, sure that this was not going to work either. I walked in, was treated like a human and not a potential check. The atmosphere was very relaxed. Almost like going to visit an old friend (who REALLY likes fishing....LOL) I let them know which bank I was dealing with, told them what I was looking for, and was brought out to the lot to exactly what I needed. Now I was thinking "here comes the fun part where they give me a price, print out the paperwork, yet another trip to the bank to be turned down once again...." Boy was I wrong. They had a hotline to Navy Federal, faxed them what was needed and we waited. Navy Federal called me stating they needed records from me. Jeff let me use their computer to pull up and print what was needed and faxed that to them. Then I needed a letter from my employer. I told them I would get that to them on Monday. Right as I was leaving work, I got a text from Navy Federal saying that my loan was approved and I could pick up the check.....this was ACTUALLY happening. Now my problem was that I didn't even have a ride home from work, never mind getting to the bank in time and then to the dealership. I called them to let them know that it had been approved, but I didn't know when I would be able to come. They actually picked me up from work, took me to the bank, and I left with my new car..... I could not believe it. I am so happy. The service has been great, and they've kept in touch with me to make sure everything is going well with the car. I went from weeks of hell, to hopeless, to I am now a first time buyer. I have and to recommend them highly. They're honest, helpful, and genuinely good people. I can't thank them enough for making a lifelong dream of mine come true.
Not at all a typical car dealership. More of a side project for a charter captain during his off season, staffed by his quirky beer buddies. No pressure at all, honest answers and suggestions, good selection, good prices, and great personalities. I didn't finance my car but I looked at the options and they were more than fair (Legitimate 0% financing??? You gotta be kidding! Try and find that anywhere else.) I buy, fix and flip used cars every few months so my wife asked me to pick out a used car for herself and this is where I ended up after two weeks of sniffing around in Virginia (I'm stationed in Fayetteville, NC, but she's stationed at Norfolk). I wanted to get something private party to save on fees but these guys didn't seem too bad so I checked them out. I inspected and drove the car I was interested in, '02 Civic, made a fair offer that wasn't far off from what they were asking, and Jeff thought about it for a few seconds and agreed without trying any shenanigans. I've seen every dirty dealership trick under the sun and they didn't try even one of them with me. The civic did have a problem with the ball joints but, to be fair, the price was already marked down accordingly and I brought it up before they even had a chance to. Not only was it a great deal without any headaches but they let me hop on their computer to print off my proof of insurance from USAA, called a buddy down the road and arranged to have the car fully detailed for $22 (then the car wash knocked off another 10% for being military!), and said if I was ever interested in going deep sea fishing I should give him a call and he'd hook up my wife and I with a great deal on a day-trip for marlin. When I mentioned I was selling a cherry cadillac back in North Carolina, he opened up the NADA book and we found out that based on its low mileage I was asking $1000 more than blue book but $2000 less than it was worth overall! This is how businesses should be run! All he asked was that I write a good review online, and how could I say no to that? He just saved me at least a grand! Anyone writing a bad review about these guys has to be a competitor driving their business away, or some jackass who didn't have their act together when they came there looking for something and got all pissy about it when they were denied. That crap about them not having their own titles is complete BS, we had our temp tags AND plates in hand when we walked out the door. I'm a legit customer. Finding a decent used car dealership is almost impossible, and finding one in a military town is unheard of, but finding these guys was like going deer hunting and bagging a unicorn: 5 stars isnt enough.