Elitist Snobs. Been there twice during their rug cleaning specials. The employee's walk around with their noses so high in the air I am amazed they can find oxygen. Both times I was there I was treated like a second class citizen and I can only presume it was because I was asking about the cost of repairs and such instead of just saying fix it. I had some fraying on one rug and wanted to remove the tassel on another. they wanted over $20 a foot to remove the tassel and bind the ends. Never ever again and I DO NOT RECOMMEND THEM.