My ac went out during an awful heat wave in vb and Americas best came out that day! Turned out I needed a whole new unit and they installed it the very next day. they stayed until it was all done (11pm) and were so helpful and knowledgable. They answered all my questions and explained everything to me clearly. I am beyond satisfied with the service and excellent customer service! Chris was great he is very professional. Every time I called him (@least 10 times) he answered my questions and made sure I was satisfied. Excellent communication from them! I would recommend this company to anyone.