I just started my locs about 6 months ago with a loctician that I LOVE and trust. However, my loctician is about 3 1/2 hours away and since I travel often I didn't mind making the trip to ensure that I started this process and maintained it the best way possible. Well I needed my hair maintained but my usual person didn’t have any openings the weekend that I would be in the area. My co-worker recommended Da Knotty Roots and it took me months to give it a try. Everyone knows that when it comes to hair it’s hard to try someone new. I took the risk and well.....it was O.K. I went there yesterday. I walked in… was greeted… sat for about 5 minutes before moving to the wash chair. The wash was subpar at best. I didn't feel like it was shampooed enough or scrubbed the way it should have been I didn’t feel any lathered got to the back. The wash is one of the best things about my current loctician his shampoo guys really know how to take their time to make sure it feels good and most importantly that is gets CLEAN!!! So I'd give the wash 1 STAR. I think if you're new to a salon they should talk to you about the products that they use as well as the technique before starting your hair. I have always got the palm roll. So when she started the retwist my locs solely at the base I was thinking what is this so that forced me to have to start the conversation about the technique and the products they used. After some dialogue back and forth she did the palm roll (extra fee). I was then informed on some other maintenance options that I was not so sure about and wanted to talk to my usual loctician before that procedure was performed. She didn't seem too informed on some of the questions that I asked but luckily the owner Denise was called over and offered better insight and explanations which was greatly appreciated!! The product that was used was told to be all natural. I'm not arguing that but the way it left my hair looking I DID NOT like. It looked like white stuff or something. My point is I don’t want to see the product that was used sitting on top of my hair like it is. What’s been used in the past by me and my loctician smells great and does not leave any residue looking stuff behind and is not greasy like what is in my head now. I really feel like I will need to wash my hair by next week because of the product. Today it has dissolved somewhat but is still very noticeable to me. When I touch my hair it has some small gritty feeling stuff in it. Like most of the review the shop is nice staff friendly enough but had the owner not been there probably would not be any chance of me returning unless it was my absolutely last result! I know in this area this probably is the best option for loc maintenance. I would like to see improvements in the customer service and providing each NEW client with information of their processes and products during or before they begin the work not a consultation necessarily but just some dialogue as they work.
My hair was a mess at the crown,bad twisting and poor choices with hair styling was my cross to bear for 6 months or so.I traveled to VA Beach in July,I could no longer stand to continue wearing scarves to hide my thinning short hair in the crown.At the suggestion of my boyfriend I goggled Locticians in the general area and found Da Notty Roots,which was about 15 min from where we were staying.I spoke to a woman ( owner) who was very pleasant and gave me an immediate appt(next day)Her name was Denise.When I arrived I was met by the most pleasant staff,I was directed to the shampoo bowl immed and re-assured that I would be well taken care of,this young woman's name was Jasmine,the owners daughter.the other stylist's were equally as pleasant,Hi Tia(lol). Jasmine discussed with me what my hair was in need of and suggested products to use and to avoid,she was soft spoken and very polite,by the other stylist's I was referred to as Ms Carolyn,which I thought was so cute.When it came time to do my Loc Repairs,Denise took over.Within 10 min,my repair was done,I was not able to tell the difference from the newly added Loc' s to my original one's.When I saw the finished product I could have cried,for month's I wore scarves,not being able to enjoy my Loc's because of what poor re-twisting and styles had been done.Denise must have felt this because she looked at me stating" told ya I'd take care of you" at which time she gave me the biggest HUG.This experience is the best salon experience that I have ever had,and I've been all over.they respected the fact that I was vacationing and got me in and out.Thanks Jasmine..I live in the Albany area but I plan to return to Da Notty Root by hook or crook.To anyone who needs good hair care/ repair ,Da Notty Root is the perfect place for any Loc maintenance.Ask for Denise or Jasmine you won't be sorry.Hair is to be taken care of NOT just DONE!.If your looking for DreadLock knowledge,repair,maintenance,professionalism,and a friendly atmosphere without having to go into debt,give them a call,your hair will thank you.
I actually enjoy the atmosphere and the people that work here. My issue is that I scheduled an appointment with a certain beautician but someone else ended up doing my hair. I went back and forth with the lady on the phone stating that I wanted Denise to do my hair. She acted like that was a problem and told me that the others do well also. I'm not saying that the other beauticians didn't do well but I really like the way Denise did it the last few times. When I went in there, I guess they tried to make a point by giving me to someone else. All that beautician did was ask Denise questions about to do my hair the entire time. Everytime I went, Denise would use her special butter and do my hair with no problem but this lady used wax. I just didn't care for this visit and told myself that I wouldnt go there for a while because of this situation. I will start back again since its been a while and hopefully things have changed with that. I want them to continue getting my business and being successful. I hope this will make a difference so they can hear customers and make changes. I feel like if I pay my money, I should get who I request to do my hair.