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Vine Grove Small Engine

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Business Details

63

years

in Business

BBB Rating:
A
BBB Rating and Accreditation information may be delayed up to a week.
Hours:

Regular Hours

Monday-Friday 9am-5pm Saturday 9am-2pm Spring Seasonal Extended Hours

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AKA:

Vine Grove Small Engine Repair

Categories:
Lawn Mowers, Lawn Mowers-Sharpening & Repairing, Garden Centers, Florists, Nurseries-Plants & Trees

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Reviews

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10/22/2014

Overall

In response to Arnee H., Sometimes in your life, there are circumstances beyond your control. We had every intention of fixing the weedeater in a timely manner, but, after the tech who was supposed to fix it simply did not show up or offer us an explanation, all the repairs; riding mowers, push mowers, tillers, generators, chainsaws, weedeaters, plus pickups and deliveries, etc. fell on one man to fix. My boss worked after hours, before hours, and on the weekends to catch up, and, alas some things got missed in the chaos. Truth be told, it is doubtful that we will continue to repair the small stuff such as weedeaters, not worth the time and hassle really. We offered our apologies to Arnee, tried to explain but he wasn't interested in the human side of the business. My boss started this business 14 years ago and we have many more happy customers than disgruntled ones. Like any place of business will tell you, you cant please them all.

10/15/2014

Overall
Worst Customer Service Ever

I dropped off my weed eater with instructions "won't stay running" written on service ticket. I was told it would be fixed in one week.

I called in 2 weeks and was told it was still in line for repairs.

I called again after week 4 and was told they still hadn't looked at it because they didn't know what the problem was, although it was clearly stated on the ticket.

I complained that he could have called me and asked me if he didn't understand the repair ticket.

I picked up the weed eater un-repaired. I'll take my business elsewhere. I do not recommend this place!

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Vine Grove Small Engine

641 Highland AveVine GroveKY 40175

(270) 877-0625

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