They are now located in Johnson City, NY. It is the same owner, Brian. I confirmed three times that they would not overbook and have parties at the same time as ours. The party before us left 20 minutes late and after I had to ask the parents to leave myself.
I believe some of my child's gifts may have walked out with that party also...
Some creepy guy was walking around while the party was going on, and after seeing him I asked what he was doing. He claimed he was with the next party. He was there way too early and kept walking around.
The staff spent more time trying to give private gymnastic lessons for one child and showing off then actually making sure the kids were having fun.
One child had their leg fall through a hole in one of the inflatables. I saw it myself.
The staff kept shutting down the bouncy houses. We had to ask multiple times for them to turn them back on.
Half way through the party the owner Brian showed up and I told him the problems which he did nothing about. He did choose to tell me all about his political beliefs and ranted about the government.
Another party showed up and one of their parents tried to chase the children from our party away from some of the inflatables (while the staff talked to a parent about gymnastics for 15 minutes). A parent was actually trying to separate children and tell them to leave.
The staff shut down bouncy houses 20 minutes early also.
On the way out one child said it was horrible, and before we left one child was crying.
They over book, are under staffed, and their polices and equipment are horrible.
I was warned not to use them but I gave them a chance.
Please do not make my mistake.
Broome County needs better businesses - not party centers that make children cry and care only about making as much money as they can while sacrificing the children's enjoyment.