06/24/2012Provided by Citysearch -
I'm a Venice local. I live 2 blocks from Wabi. My friends and I used to go in at least once per week. Last time I ate there I left my jacket with a brand new pair of Ray Bans in the pocket by mistake. I called when I got home. They said they had my jacket. I told them I'd walk back over tomorrow and grab it. They assured me it would be in the office. I walked back the next day and asked the hostess to grab my jacket, she said, ""oh yes, I saw it in the office, I'll go grab it"". She was gone about 10 minutes. This place is very small. I then saw her speaking with a lady behind the bar. I sensed something was up so I walked back and said, ""hey, can I just grab my jacket and go"". The lady the hostess was speaking with introduced herself as the manager and said she looked all over and there was no jacket in the office. I asked her to look again because the person on the phone the previous night said it was there safe and sound, and the hostess even said when I walked in the door that she had seen it. The manager came back and said, I'm sorry I don't see anything. She asked for my number and said she was going to call the manger from the previous night and see if they put it somewhere and that she would call me right back. About 11pm that night I got a call from Wabi, this time from a male telling me he was the manager. And that they didn't have my jacket. I told him that two of his employees had admitted to both having, and seeing my jacket and that I was a regular/local and it was very discouraging. He said he was going to ask a few more people and that he would straighten things out and call me back. I never heard from them again. I have also never ate there again. One of the employees obviously took it home. I'm sure they asked around but who is going to admit to having taken it. They should have offered me a free dinner at least. But nothing. It was handled very poorly and I will never spend another cent there again. Totally bad business. Particularly for a local, regular who their wait staff know by name when we come in.