11/04/2010Provided by Citysearch -
I am not a complainer, on the contrary. I have been a waitress and I understand the job, but... I am compelled to review this place. I am in sheer disbelief.
Tonight, my friend and I went to The Candle Cafe in Venice. We have been a few times and it's a great happy hour. We ordered pizza and a couple of beers and everything was cool. After 3 sips of beer our check arrived?
I mentioned to the waitress (tall dark, heavy German accent) that I had not asked for the check. She said ""I know but I'm finishing my shift and I need to cash you out""
OK, I put down my debit card and glancing at the amount it seemed over priced but I paid the bill as I knew our waitress was eager to leave. She brought back the card and slip to sign. I examined the bill more thoroughly to find she had put on a gratuity charge which was included in the total. When I asked her why she had done that she said it was normal to have a suggested gratuity, as they get a lot of tourists and some don't know how to tip. I said I understood but I am not a tourist, I live here (however I have an English accent) and it was actually included in the bill and not suggested.
She said she would have to go and ask her co worker's advice. At this point, I thought she was new to the job and had made an honest mistake. When she came back she apologized, and refunded the gratuity. She said she just realized that the gratuity was only for parties of 5 or more, (we were 2). I asked her if she had made the same mistake throughout her shift that day and she admitted she had. I told her it was illegal to put this extra charge on everyone's bill and taking advantage of tourists or anyone was not OK. I asked for a copy of my bill with all items and charges but she said she could not locate it. I was suspicious.
She left, and we ordered another beer. I asked our next waitress if our first waitress had just started the job and she said no, she had worked there for a long time. Obviously ripping off people everyday.
Check your bill at this restaurant it's a dodgy place!