Ron's Automotive - Cascade Park

I appreciated their shuttle service and pleasant and professional staff. However, I was disappointed to learn that they participate in the "oil change every 3,000 miles" scam - http://www.edmunds.com/car-care/stop-changing-your-oil.html . Indeed, I have their sticker on the inside of my windshield indicating an oil change is due after 3,000 miles. Also, I paid almost $700 for "necessary" repairs and they gave me an estimate for "suggested but not critical" tests/flushes/repairs, etc. to the tune of almost $1,600.00. My car is only worth $5,000 (another thing they assumed I was stupid about). People, don't fall for the "oil change every 3,000 miles" scam. Not only does it line the pockets of places like Ron's Automotive and Jiffy Lube (owned by Shell Oil), there are also environmental issues involved with the disposal of all that oil from unnecessary oil changes. I won't go back to Ron's because if they scam me on one thing, they're going to scam me on another.

"Fixed" my car costing approx $500. Car kept having the same issue (which still required a tow). Towed back. Told me they had fixed the wrong problem. This time approx $900. Asked them if they would waive the first $500. They wouldn't. Said I had signed authorizing the first repair. I trusted them. This was a few years ago. Never been back. Any business that treats a customer in this manner doesn't deserve my business. I tell all my friends and acquaintances about this.

These people where very freindly from the onset, will give you a ride home and everything. then your stuck. I did this on a Friday, what was only going to be an hour or so to tell what was wrong was the whole day. then was told can't get the part tell Monday. Monday comes as afternoon arrives I get a call that there is yet another issue, I'll have it fixed and ready for you in the morning I'm told. They do....2 days later return the car same issue all over again. we keep telling them there is a belt issue, no not a belt where told. car comes back on the next Friday I leave drive 14 miles guess what the "Timeing belt" breake in rush hour traffic stuck in the middle of the road for an hour and a half awaiting a tow. we call these folks. not the issue we can't help you, we did, nothing wrong. again $900 gone and not a thing the fixed needed to be fixed. BEWARE!! Wouldn't use these folks if they where the last shop in 12 counties.

The service advisors were very friendly and helpful. The mechanic who worked on my air conditioner was GREAT!!! Thanks to the great experience I will be back!

Our car is running at a much cleaner and higher performance level than before the repair. Thank you for everything!

You guys are always square with me. The guys at the counter look at my face, when they're talking to me. I Never get a bad vibe at Rons Automotive and Collision Repair!