House of Smoke

DONT EVER BUY FROM THEM! To begin with I bought a bong from the store on Christmas Eve. Gave it away as a present. The next day two of the four perks came off. Just plopped off from setting it down not even that hard! So I went back to the store and talked to the employee.Just explained what happend and that I don't want my money back, I just want a credit towards another. It Doesn't even have to be the full credit . I just wanted them to work with me so I can give a working bong back to my boyfriend. And I was willing to spend more money. After talking and trying to get somewhere with Mona, the owner, finally said she'd be willing to take a look and see what she could do. We made an appointment to meet at 2 the next day. I drove from portland to Vancouver to meet her and she wasn't there. The employee called her and she said something came up and that they weren't going to do anything about it. Also, if the employee tried calling her back she would ignore the calls. THIS IS JUST WRONG. on the phone they were rude to begin with and didn't even want to listen to what happend. They came up with every excuse not to return it. And the best part is that they tell their employees not to let people know when they come in. The employee apparently had no idea when or around what time Mona will come back in. She said she was out of town. I called another shop afterwards..both owned by the same person, and they said something completely different. She was in town. She would be coming into that store later. I'm not dealing with them. I don't care to get my money back or give them any more money. I JUST REGRET GOING THERE. I wish I could show people how they treated me. it was rude, disrespectful, and embarrassing. I just want to warn all of you. Don't give them your money, you'll regret it. GO TO ANY OTHER SHOP. Stay far away from the house of smoke chain. They're stuff is overpriced, and their customer service is by far the worst I've ever seen. Never have I walked out of a store in tears because of how bad I was treated. Don't go there. #bongs#smoke#Vancouver#smokeshop#houseofsmoke#badcustomerservice#stayaway

I love this place, excellent variety. If you can think it, they have it. Great service, excellent PRICES. Simply an awesome smoke shop