I wasn't so impressed either. I have used this florist a couple times, or tried to, due to lack of a REALLY good florist in town. I find the staff to be distracted, downright irritable, and just sound like they haven't had enough coffee or something. They never seem to have the flowers you want. if you have a special request.....good grief.....forget it! I will NEVER call them again. Ever. Plus, their work is kind of .........Mehhh......not that great.