The workers are okay, but the setup of the customer service experience sucks. One time when my ancient mother was at home dying, the weather was very hot, and the Sears fridge quit working. The soonest POSSIBLE moment they could come was in 10 days. I had to have safe food for my mother and Sears didn't care. 10 days. I kept my service contract, but phoned a local repair company, who came within two hours and fixed the problem. Now, though, Sears provides a 4 hr window for a service call a week out, saying they will tell you the day of the call how it is narrowed to two hours. Well, they didn't tell me, I had to worm the information from them. Even Comcast, for heavens' sake, provides a 2 hour window and sticks to it. But never mind an emergency. Sears will do nothing. Not even pay for the dry ice to keep the contents cold. They will pay 'up to $100' for food that has to be replaced. They will pay to have a rental fridge brought -- can you imagine that with a dying mother?
9954 SW Beaverton Hillsdale HwyBeaverton, OR 97005
From Business: K-Appliance Sales & Service is one of the largest privately owned products and parts seller. K-Appliance has been operating for over 25 years with excellent service…
The first guy said he didn't know if he had done the repair correctly (he didn't), although he did diagnose the problem correctly. To Sears' credit, they did not charge for the next guy that came out - and he was amazing. Fixed the dryer correctly AND THEN he vacuumed and lubed the insides so it was all nice and clean and ready to work. First guy didn't do any of that. 1 star for first guy (saw problem, just couldn't fix it or shine up the dryer afterwards). 5 stars are inadequate for second guy.
Lamarre (spelling) the tech has faithfully been servicing our LEMON washer under a maintenance contract. His service is great, but the washer is a loser. He's done the best he can....super professional, knowledgeable ..but the machine needs to be replaced badly!!!!!!!!!!