I would NEVER suggest this clinic to anyone. Dr. Trapp is has the poorest manners and lacks in compassion more than anyone that I have ever met. My poor dog was suffering from tumors etc. and in pain. We were not sure at that time if she was dying or if we could somehow save her. I was trying to get the films that they had taken of her (that I paid for) and get a second opinion. He had refused to give them to me and told me that I would have to pay for them, saying that I had only had paid for the services of having them ran and reading them. After I finally got Him to agree to giving them to me he told me they would have to be back in his possession in 5 days time or they would bill my credit card for them. Two days later my dog passed. I called to let them know and they told me that I would still need to return the films, which frustratingly I did. However, they also went ahead and billed my card. I had to fight them to have it credited back to me.