The cabs are clean, smoke free and the drivers are interested in giving good service. There might be a cultural problem because the drivers are from the former USSR and possibly a bit blunt. Every time I have used this company the drivers were careful and did not look to rip me off by taking the " long, short way." I do not let them know I am not a tourist. I will use them again in November when I return to LA
Before I called this company, I had called two other taxi services. Their services were horrible and rude! One of them yelled at me and argued with me. At the end she hung up because I asked to speak with the manager. This company sounded okay although I could detect some attitudes but it's tolerated :)
I fly to San Francisco twice a month for work, and my wife always did the drop and pick up at the airport. year ago my friend recommended me to use Van Nuys Town Car Service.They have flat rates, no surprises. they give u a discount if you book round trip, and they are really good in what they do.