Recently, I bought a truck from Galpin Ford. I was helped by Phil Englander who was introduced to my family by Mr. Marshall at Galpin. Before my purchase, I owned a little car that I bought from Galpin. About me first, I have a wife and two sons-one being disabled. My disabled son moved in with us two years ago, a year after buying the little car. I was upside down in the car and due to surgeries for my son's legs, I had bad credit from missing payments and so on. I needed a truck for my family, not because I wanted it. Before we met with Phil, we went to two other dealerships. Why? I'm not sure now but the first said, "Sure, you can buy a truck, $20K down and $800 a month for 72 months" I can't do that. The second promised much much more. They said no down, low payments and at 60 months. I said I'm not coming in unless this is real because my family isn't sitting at a dealership all night. They promised. We spent 8 hours on a Sunday night at the dealership. We were accepted and then turned down. I later found out that they never ran my credit. I called and asked the salesmanager why and he said "I wanted to make some money off you and you were too smart to let me". My wife knew of Mr. Marshall. He happened to be where she was one day and she told him our issue and asked him what we should do. He said go to Phil Englander and you won't be disappointed. He was right. Phil was kind and patient, especially after the hours we just spent being turned down. We were in the showroom for 45 minutes and left with a truck. Phil was the best. He listened and didn't try to cheat us, didn't try to sell us the truck but tried to meet our needs. He wasn't a fraud and did everything he said he would do. I thought I'd walk out of the dealership with a stripped down truck, but instead, I bought a 2010 Ford F150 FX2 SuperCrew, paid $250 bucks less than I WANTED TO PAY, and was financed at an amazing rate. Here's the best part of this. My son is disabled. In the little car, we couldn't fit the wheelchair in the trunk and he had to lay down in the back seat to go anywhere with me. It was terrible. In the new truck, my son pulls up to the door, opens it, climbs up on his own and sits there in the seat with a sense of pride and accomplishment that only this simple task could bring him. Thank you Mr. Marshall, thank you Phil Englander and especially THANK YOU GALPIN FORD!!! An ending note, I do not work for or have worked for or want to work for Galpin in any way. I'm not being paid for my opinion but I will say that I've wanted a truck for 10 years, I needed a truck due to my son's issues and I have a truck because I believed and trusted in the fine folks at Galpin. THIS IS WHY they are America's number one Ford dealership!!
To begin, I am very particular. I know what I want, and if it can be ordered, I will wait for a product or vehicle to be made for my specifications and needs. To say the least, it can be daunting experience to buy a product from a dealer you never had prior experiences with. I was looking for a new work van. When the first generation Ford Transit Connect came onto the market, I thought it was a cool concept, but, the size and styling were not of my needs or taste. When the new (2nd generation) TC were introduced last year, it really appealed to me. I did extensive research online and decided this was the vehicle I was going to purchase. Keep in mind, if I could not get the options or accessories I wanted, it was not a giant priority to purchase one. Having my wants and needs in hand, I visited Galpin Ford and asked for Michael and Josh Moses who not only were highly recommended by various sources, but by the numerous outstanding online reviews. Being the first time in a Ford dealer, Michael and Josh immediately put me at ease by letting me dictate how the process was to take place. Armed with my specific requirements, we “built” the vehicle. It was a fast easy process that took roughly 30-45 minutes. Making the required deposit to get the process started, they informed me of the approximate time the TC would arrive at Galpin. Being mid-October, the van being made in Spain, it would be at least till the end of January when it arrives. The next morning, Michael called me and had the bad news the color I wanted was being discontinued for the 2015 model year. He was very apologetic and let me know of other colors that were available. During the months following, Michael was in contact letting me know the status of the vehicle. When the end of January arrived, he let me know the vehicle was built and in transit. The TC arrived the second week in February but I was traveling and could not complete the purchase. Michael and Josh were very understanding and never applied any pressure to “get me in”. Finally I was able to purchase the vehicle!!!!! With all the information needed, not only did the price work for all involved, but Michael was able to obtain a great interest rate from Ford Motor Credit! To really express how great an experience this was, would take too long to write and too long to read, so the above summarized my experience with the Moses’. Again, buying a vehicle can be a daunting, intimidating and unpleasant experience. But, Josh and Michael are out of the league in how they accommodate their clients when assisting in purchasing their cars, from meeting, ordering, the paperwork and finally driving off the lot with your vehicle! I cannot praise them enough!!!
I bought a 2016 Mazda CX-5 here earlier this week. I had done my research and gotten quotes from various dealerships nearby. A while ago, a friend of mine had recommended a family friend/salesman, Michael Moses and they put me in touch with him. Michael called me and when I explained that I had the quote, he said that he would match it. Given my experience at other dealerships, I was skeptical but my friend reassured me that he had dealt with Michael many times before and he was great. He made an appointment to see me that same night. Once we got to the dealership, Michael was really great, friendly, and warm. He asked what car I wanted and asked for the quote and right away said he'd be able to match it no problem-- just as he had promised to over the phone. I also had another certificate from going to the LA Auto Show and he honored it too. After running my credit, he walked with me over to the sales manager and told him that I came in with the quote and that he wanted to match it-- the manager agreed (None of these games that other dealerships and salesmen play where "OH, let me go to my manager and see what we can do... I'm on your side and I'm going to go put my punching gloves on so I can fight to get you the best price" --- ACTUAL quote from a prior buying experience at another dealership). It was very clear that Michael was a very respected salesman and that the manager respected and even deferred to his expertise. They found the car I wanted in another lot and started driving it over and even gave us free dinner at the Galpin Restaurant as we waited for the car to be transported. My wife and I kept on waiting for the "games" or the "catch" to start but there were none. After many high fives, fist bumps, and hugs, we walked out of the dealership in the EXACT car we wanted at the EXACT price we wanted. It was such a great experience. We've already gone and told our friends and family about it too so that they can go see Michael. He really made us feel like family.