Galaxy Car Wash
12444 Chandler Blvd, Valley Village, CA 91607
(818) 763-8223Add Hours
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02/27/2009Provided by Citysearch -
I have been using this car wash for years and, within the past year - the service has declined rather rapidly. I continue to use them, however, because when watched over like a hawk; they can do a phenomenal job in cleaning my car. However, they ""hand wash"" all cars after they've gone through the soaping process and they ruined one of the windshield wiper blades on my new Lexus. Unfortunately, I didn't discover this until it rained two days later and the glass on my windshield was permanental etched by a bent blade (which they denied responsibility for when I went back to complain and to demonstrate what they'd done wrong).
I don't mind having to stand and hover over the attendants who then dry my car; but that's the ONLY way to get satisfactory service; management doesn't seem to think this is a problem worth rectifying.
The thing that bothers me the MOST, however, which I've approached the owner about TWICE is their arbitrary hours of operation. Although, they post a large sign saying that they close at 5:30PM, I have driven by there numerous times at 5PM (on days without a cloud in the sky so they can't use the ""rainy day"" defense) and the place looks like it's been in shut down mode for quite a while already. Once, I did manage to zoom through their open gates with my car at 5:15PM (before their posted closing time) and I was actually turned away and told it was too late to have my car washed! I sunk my heels in with the owner about this but to no avail. Obviously, they're doing much better than most businesses are during this economic down time since they can afford to turn away business at will just to be able to get home 15 minutes earlier than they normally should.
I've thought about going to Better Business with my complaint about this erroneous hour-posting situation since I could've always gone somewhere else that doesn't close until the actual time stated.
08/26/2006Provided by Citysearch -
Just went there today and asked the guys at vac station to do an extra good job and gave them $5.- tip before hand. They did not even to bother to vac my car in the back! Such a lousy job. Went back to show the owner and expected at least to get my $ 5.- back. But no! Well, I became a regular customer there, but a $5.- profit for a bad job just made them loose them a customer!