This place has a poor rating for a reason.
The salespeople are sleazy, pushy liars. If they hadn't had exactly the car we wanted at the price we wanted, we would have left.
We researched and decided on our 2012 Honda Insight LX before we ever went to the dealership. We made an appointment for a test drive 24 hours in advance. We drove down from an hour away. We were in constant direct contact with the salesperson (Steve), so he knew exactly when we'd arrive.
When we got there, we were told that 5 minutes before we arrived that they'd let someone else take the car for a test drive, and if they signed first, they'd get the car. They showed no empathy or respect or regret for what they'd done.
Then, they tried to force us to buy an aftermarket KARR alarm which they lied and claimed was "already installed." They obviously thought we'd be scared into rushing to sign. Luckily I read the sticker in the window that said the alarm was deactivated and would be turned on "at the customers request," and yet they still tried to tell us they wouldn't sell us the car at the advertised price unless we bought the KARR alarm. Then after we said we'd buy the car, they ignored us and let us 'stew,' wasting hours of our time instead of just getting the paperwork done.
Needless to say, we spent several hours stressed out and irritated. All we wanted to do was buy the car we'd already picked out, at the price they'd advertised.
When they passed us to the Finance Specialist, we ran into the only redeeming quality of that dealership: Lyle Loomis. Lyle was refreshingly honest, direct, and helpful. I'd buy a car from him any day.
By the time we got the car home, the tire pressure warning and low coolant level indicator had come on. This was a Certified Pre-Owned Honda, and yet they clearly had not serviced the car before selling it. We just can't *wait* to find out how many other service-related problems are going to crop up after we've had the car for a while.
In short, avoid this dealership like the plague.