Sprint

Saturday 8/27: I went to this Sprint store with an AT&T price comparison for two lines. Jojo (sales rep) reviewed the pricing I had and informed me the HTC 10 and iPhone 6s I wanted were in stock in the colors I asked. She gave me a quote for financing both phones and opening two lines (ported from AT&T). She also informed me I was eligible for a AAA discount and a Slate tablet at $5/month.

In the middle of processing my set-up, it turned out they didn't have the HTC 10 in my color, the tablet would cost $10/month and she checked but never confirmed the AAA discount process.

Monday 8/29: I contacted Sprint customer service via chat and explained my disappointment at the misinformation with:
-the color of the HTC 10
-incorrect price quote on Slate tablet
-AAA discount not processed
The rep logged my complaint and said I might be contacted in 3-5 days.

Friday 9/2: I received a call from Jon a manager and he asked me to explain the complaint I left with customer service. He stated that his sales rep will be up-trained and that he is looking into the possibility of obtaining a gray HTC 10 to replace the silver one I got. He advised that he will let me know, and if available I can process the exchange & the AAA discount paperwork at that time.

Friday 9/9: I followed up with Jon via text and he said he is still looking for a gray HTC 10 and that he will update me in a week.


Sunday 9/18: When calling different stores to see if they have the iPhone 7 in stock, I checked with this store and unfortunately Jojo answered. She was vague one when I can try back to confirm inventory. I asked for a manager to get a conclusive answer and she said none was available. When I asked for the manager’s name (assuming it may not be Jon) for when I call back - she refused to tell me.

Horrible service!