Stay as far away from this company as you can. My mother's medical alert was taken over by Collier County Senior Services last June. I have not been able to get them to stop charging my credit card and to pick up their devices. They are over priced and do not give the services they promise. I have not been able to get them on the phone since the first time I called them. They do not return e-mail messages. I wish I knew where their office was and I would take their devices back to them.