All Reviews by pam.aitchison.9

  • Keyes Lexus 5905 Van Nuys Blvd, Van Nuys, CA 91401 (800) 245-2731

    2 stars Posted on 09/19/2012 10:41pm

    Don't trust their service department. I bought my car here and have taken it here for service ever since. I liked the loaner cars and courtesy. But this time my service rep tried to pull a fast one...three times. I brought it in for normal maintenance and to check the rear suspension. I was told they would check it and let me know if it needed service. So I asked how much if we do the work. He said $575.00.

    Then he printed the repair order and it had a request for an additional $800.00 worth of service I didnt ask for. He said sign here and we'll get you your rental car. Good thing I noticed it, cause he sure didnt mention it. He apologized and said it must have been 'recommended' last time I brought in the car. I made him take it off the order.

    Later that day, I get a call from the tech who says I need new shocks. How much I ask.? $1200.00. They were $575.00 EACH. I declined. When I picked up the car, the rep says no rush on the shocks mine were ok, but they would eventually need replacing. Watch your back. They cannot be trusted.