All Reviews by movingpro

  • Budget Truck Rental (973) 496-4700

    1 stars Posted on 07/05/2012 06:48pm

    Can I give them -5 Stars???DON'T rent from Budget! Our daughter reserved a truck and car dolly with her credit card, and called 3 times during the week prior to picking up to make sure it was going to be available. As she was making the 1 1/2 hr drive down from Portland for a 9 AM pick up to get it, she called to see if she could pay in cash. The man in charge (Neil, Philomath OR) told her there wasn't a truck available. Actually, there HAD been a truck there earlier, but he'd rented it out. At 4 PM we gave up on getting it and went with PENSKI, who were very customer-friendly (unlike Neil who was absolutely RUDE!!!) and gave her a discount. At 5:30 PM she was finally driving back to Portland so she could load the truck. She had been hoping to leave Portland by 5 PM and drive to Salt Lake City, UT. She still has to drive tonight in order to make her commitments in Salt Lake. Neil, at Budget, did not apologize, offer any kind of accommodations, nothing. NEVER trust Budget. We've used Penski 3 times when moving...absolutely worth it!