Wow i have been with Sprint for 7 years and she crap they put me through is just that CRAP! Its hit or miss for a nice person with some intelligence. They need to get rid of 99 percent of there employees!! But, they have the best prices, I have calling around and holy crap these companys r out of there freaking minds!!! So what the hell? Pay more? I mostly enjoy Sprint so I'll just keep calling back til I get the 1% thats helpful and nice.