All Reviews by keldix1207

  • Maggie's Playhouse 2000 Auction Rd Ste B, Fallon, NV 89406 (775) 217-0567

    5 stars Posted on 09/17/2009 12:36pm

    Maggie's Playhouse is absolutely wonderful! Our dog lives for daycare because of all the fun he has there! He tries to herd us to the car every single morning in the hopes that he will be able to spend all day playing with his best buds. The best part, though, is that Shannon doesn't just let the dogs go wild or bark excessively. She even makes the boys and girls sit before they can go play. I really appreciate that, and the experience has done wonders for our puppy. We've taken him to the "high-end" facility in Reno and were so incredibly disappointed both times. Maybe the staff at Maggie's set the bar too high, but the nice, new building at the other place can't make up for the bad attitude that their staff subjects its customers to.
  • Pet: Play House 2403 E 4th St, Reno, NV 89512 (775) 324-0202

    1 stars Posted on 09/17/2009 12:16pm

    Our dog regularly attends daycare elsewhere, however, we needed to board our pooch and didn't like the idea of a regular kennel. Based on the other glowing reviews, I decided that this was the place to go. In order to board your dog here, you have to attend one day of daycare so they are able to determine how your dog interacts with others. As we expected, our dog passed with flying colors.

    I was very impressed with the building; it's a large and clean facility. Unfortunately, the staff failed to impress. When I dropped our dog off for the test-run, the woman that greeted me at the counter could not have been less pleasant if she'd tried. It was almost as if I was ruining her day by simply walking through the door. I decided not to let that get to me and, instead, I figured she might just be in the midst of a bad day.

    Unless everyday for her is a bad day, I was mistaken.

    For dogs that participate in the slumber party, you must drop them off by noon. However, I was unable to get away from work early and, as it is the right thing to do, I called to let them know. I was informed, and I quote, that my dog wouldn't be able to do the slumber party because he would "ANNOY all of the other dogs if he weren't there by noon." Excuse me?! That's how they talk to customers?? I asked what I could do, since I had already paid half of the fees as a deposit and she snidely informed me that I could upgrade to a condo for an extra $10/night.

    I am not a confrontational person and I rarely write reviews or complain to strangers about service at any company. The other reviewers must have had a very different experience than mine. I simply cannot imagine anyone calling those people pleasant. It's truly sad, though. It would be a top-rate place if the service stood up to the awesome facade.