All Reviews by kaela.singleton.7

  • Furniture Row 2301 28th St SE, Grand Rapids, MI 49508 (616) 243-2943

    1 stars Posted on 05/28/2013 10:08am

    My fiance and I ordered a living room set on february 15th. We were told that it is made to order and will take 6-8 weeks, then we will get a call to schedule delivery. So late april rolls around, about 9-10 weeks later, and we call to see what's going on. They tell us they are busy and back ordered so we wont have the set until late May (estimate the 23rd). So this date gets here and we call to find out our couches aren't supposed to be in until late july. The reason? Supposedly they lost their contract with the European manufacturing company, which caused the first delay,then the new Chinese manufacturer wanted 2 months off "for the Chinese new year". The chinese new year was february 10th, before we even ordered the couches, so if this was legit the time off should have ended in april, and our couches should have been delivered in late may/early june. But I don't think its legit because most businesses only close for a few days or weeks to celebrate, nowhere near 2 months. Also this should've been explained to us in late april when we first called, but apparently then it was just an issue of delay?! They are flat out lying and I am starting to wonder if they just took a few grand from us and will never give us our purchase. They put 10% of the purchase price back in our account, very small % when its supposed to be compensating for a wait 3-4 times what we were initially told. We never got a call or email or anything alerting us that something was wrong with the order, we had to call and complain to get any updates. I fully expect some other issue will delay delivery even longer. I would never go back, unless it was free, which at this point it probably should be.
  • Furniture Row (303) 293-2437

    1 stars Posted on 05/28/2013 10:05am

    My fiance and I ordered a living room set on february 15th. We were told that it is made to order and will take 6-8 weeks, then we will get a call to schedule delivery. So late april rolls around, about 9-10 weeks later, and we call to see what's going on. They tell us they are busy and back ordered so we wont have the set until late May (estimate the 23rd). So this date gets here and we call to find out our couches aren't supposed to be in until late july. The reason? Supposedly they lost their contract with the European manufacturing company, which caused the first delay,then the new Chinese manufacturer wanted 2 months off "for the Chinese new year". The chinese new year was february 10th, before we even ordered the couches, so if this was legit the time off should have ended in april, and our couches should have been delivered in late may/early june. But I don't think its legit because most businesses only close for a few days or weeks to celebrate, nowhere near 2 months. Also this should've been explained to us in late april when we first called, but apparently then it was just an issue of delay?! They are flat out lying and I am starting to wonder if they just took a few grand from us and will never give us our purchase. They put 10% of the purchase price back in our account, very small % when its supposed to be compensating for a wait 3-4 times what we were initially told. We never got a call or email or anything alerting us that something was wrong with the order, we had to call and complain to get any updates. I fully expect some other issue will delay delivery even longer. I would never go back, unless it was free, which at this point it probably should be.