4140 Veterans Memorial Dr # 2, Batavia, NY 14020
Terrible.. Just lost about $600 worth of gear because they sold it.. I had tried to retrieve my stuff one day before the loan was due and they were not in the store.. A sign hanging on the door says to return at a later time..
I called several times over the next few days and could not connect with anyone at the store.. when I finally did get someone to answer they called me a liar.. They claimed they had not closed the store.. Eventually they said that the sign was used when they &amp;quot;Needed to run to Walmart or whatever&amp;quot;
They refused to offer me any compensation.. they sold my stuff and refused to even attempt to make it right.. They hung up on me three times while I was attempting to find a acceptable resolution..
Instead of apologizing or even trying to explain how this travesty happened in the first place they instead called me a liar.. Only to later admit to the sign and saying, &amp;quot;If the merchandise was important to me I should have come back later&amp;quot; I told them I tried to contact them to ensure someone would be there and no one answered the phone..
I tried many times to contact them over the phone and twice in person.. It took me 6 days to finally reach someone and it was at another location.. I finally spoke to someone standing next to the owner.. This person acted as a go between and relayed my story to the owner.. the owner tried calling the store and they answered.. I had tried three times 20 minutes earlier and no answer for me.. The owner tells me to call the store now and they will answer.. I do and the person starts right off calling me a Liar..
I cannot state enough how upset this has made me.. I tried to retrieve my merchandise... I even took less of out on the loan to ensure I could retrieve this item.. they offered me $185 I only took $100..
When I finally spoke to the person who had done the deal with me at the start of this nightmare she also called me a Liar.. It seems that is just the way they treat customers... Its all nice and smiles until you miss that due date.. Even if you didn't miss the due date.. They expect you to work to get your stuff back.. If its important.. you can wait around for a unspecified amount of time while we go shopping at the local walmart...