Bronner's Christmas Wonderland
25 Christmas Ln, Frankenmuth, MI 48734
I purchased a 48" wreath via on line. When I received it, the size was not satifactory as the only way it would come close to 48" was to pull each branch (for lack of a better word). I then decided to return it and called the company, and was told I would not get any help with the return shipping charge. When I checked the charges to have it sent TO me, I saw that I was charged a regular fee of $10.99, and another charge of $19.99 for oversize shipping. I then called the company and told them I did not understand why I was being charged for too different methods of shipping, and then was told that is what they do when something is oversized. I thought the $10.99 fee was for regular shipping and the $19.99 charge was for oversized. NOT SO!!! I feel the charges is very excessive and not very clear....I, therefore, will never order anything again from the store, as I feel cheated..The cost of the wreath was $54.99 and the total shipping cost was $30.98. I will have to pay UPS for the return shipping. I will never buy anything from this store again, as I do not believe they are interested in the customers, only in making money. They did say they would give me a $10.00 credit as the add was not real clear on total size. YEA!!!