Andrews Federal Credit Union
1 Andrews Air Force Base, Andrews Air Force Base, MD 20762
DO NOT TRUST THESE CROOKS - THE LOWER INTEREST RATES ARE NOT WORTH BEING RAPPED.
I would rate these crooks a negative star if I could. Although they offer competitive rates they have been nothing but a pain from day one. My wife purchased a car while deployed and we financed the vehicle through Andrews Federal Credit Union. While my wife was on leave she contacted the bank and after a short 45 minute wait she added me to the loan so that I could handle the account, when she returned over seas I contacted the bank and they refused to speak to me stating that I was not on the account.
We ordered our vehicle directly from the manufacture using the Military Sales Special offered to the military members while they are deployed. They added a $799 fee for insurance even though we have had coverage on the vehicle since the day we picked it up from the dealership. I have contacted them numerous times, 4 times to be exact, and the issue was suppose to have been cleared. However, they are charging us interest on the amount and refuse to deduct the amount from the loan.
Payments have also been a constant pain, I found out today that they bank rejected payments via ACH from another financial institution, their reasoning was the account wasn't active for a 90 day period (which is incorrect). To continue with the hassle I have mailed checks to them and rather than applying it to the vehicle loan, the account number written on the checks, they have deposited the checks into the "free checking" account that was established when the account was opened. Of course I found this out only after checking online, nothing was indicated on the statements. Speaking of statements, they have only since 2 statements within a 6 month period. I honestly believe they are doing everything they can to penalize and cause us to default the loan. The same loan that we put down payment of over $17,000 on.