All Reviews by edtemple

  • Crestview RV - Buda & Georgetown EXIT 268 Ih 35, Georgetown, TX 78626 (512) 931-2900

    1 stars Posted on 09/05/2012 11:16am

    Let me start by saying Crestview Rv is a nice well kept service facility. It is quite impressive,

    But that is where it stops.

    I put my motorhome in for service in May of 2012 and finally was called saying everything was fixed and ready in July 2012. I was thrilled to hear that everything was fixed.

    I received my bill and at first it was 1800.00 and some change.

    What they had accomplished was to repair my generator set, install a new roof air which was under Good Sam warranty, and repair my coach dash air.

    I was charged something around 1000.00 to replace 2 injectors on the onan gen set.

    The real kicker is that this was only 2 injectors. Even with their labor at over 100.00 per hr, it would certainly be questionable.

    The worst kicker is they charged me 100.00 to jump start the unit due to bad battery.

    I didn't really have issues with the service dept, even though the charges were excessive, until I attempted check my coach in order to prepare for a vacation trip and found out that the dash air is still blowing hot air.

    What really is annoying, is that since I picked the coach up in July, I have only around 40 miles on the coach and that was due to bringing the coach home and parking.

    I guess it started leaking again after 40 miles !

    The bad part of the issue is that I do have an extended warranty and they should have made double certain it was fixed, even if they had to replace entire system.

    So if this is an example of the service dept and services that they perform then I would certainly think twice before doing business at this dealership.

    It would be nice if the dealership would let you know what to expect when the bill is due and give an accurate estimate before doing any repair.