P.F. Chang's China Bistro
15900 La Cantera Pkwy, San Antonio, TX 78256
Chang's has been my favorite restaurant BY FAR for years, but the company has a serious problem they need to address because the theme is consistent in online reviews: CONSISTENCY!!! It used to be that maybe one in ten visits to a Chang's was somewhat disappointing, but now it's 50/50 at best! To help ensure I don't have to write a bad review (because I love the company!) I asked my server (who was great) to make sure the chef knew I was a nationwide Chang's customer and that my Mongolian Beef was crispy. I'm sure the server did because he was very good otherwise. What did I get? Not only a dish that was less crispy than normal, but one that was not crispy AT ALL and also undercooked!!! P.F. Changs corporate are you listening?? Your customer base is writing bad reviews everywhere not because they don't like you but because they are tired of being disappointed after you've served them food they WANT to return to buy and instead get something that isn't as good as the frozen version at Wal Mart for $7.50 and that ISN'T sarcasm, at this point the frozen spicy chicken or sweet &amp; sour chicken is a somewhat overpriced but tasty consistent deal and going for the REAL THING is a rip off!!!. I never send food back, and of course didn't this time, but I'm done now after eating countless entrees that were not correctly prepared (been to about 14 locations numerous times so I have an idea of what is correct). From now on it's going back and if it's not right again I walk out and write another review stating such until Chang's gets its act together or I give up on them :(
Update: I returned twice (so far) to give this location a chance at redemption after serving me nearly raw Mongolian Beef a few days earlier (that's not very crispy!), and the visit went much better. The Sesame Chicken was prepared well, although a couple times at other locations I've had it where the corners are bordering crispy like the Mongolian Beef and out of this world!) and tasted as good as it looked. The server was a young girl who leaves plenty to be desired but did an OK job (I won't be too hard because they have been slammed all holiday week and maybe she is burned out). On my next visit I got the Kung Pao Scallops and asked for them to be well cooked and they came out just fine. The real star of this visit however was a server named Mandy, a young girl who told me she has ample experience in hospitality and it shows, however, her personality is what is important and she was so pleasant and attentive that I wrote an email to Chang's corporate to make sure she is recognized and her management takes good care of her because she knows how to do the job unlike so many of the bozos we see in the world today who should not even think about working in hospitality. I've had better Chang's food, but Mandy pulled the rating right up to a 5.