Sears Auto Center
6000 N Point Cir, Alpharetta, GA 30022
I will start off by saying; I was put on infinite hold for 10 minutes and decided to hang up. After calling back a few minutes later, I spoke to a customer service rep who scheduled the service for the next day. Guess what! No one showed up and when I called back the customer service rep said I didn\u2019t have anything scheduled for today. Then the rep proceeded to tell me there is no record for the call so \u201cI did not call to schedule an appointment\u201d. Yes, they told me I didn\u2019t do something I actually did. SOOOO SMART!
I asked to be connected to a manager and yes she told me the SAME THING! They wouldn\u2019t reschedule for the same day but put me off for yet another day.
Also, the service fee is $85 to just have them come out to look at the unit. On average $40 higher than anyone else, plus they don\u2019t deduct it from the overall charge like many other service companies do.