Carter Pool Company
8629 N Nc Hwy 150, Clemmons, NC 27012
We dealt with this company for almost 20 years and unfortunately the owners first wife passed and she was an angel! So kind and polite and always so helpful. Unfortunately the owners new wife and family is running the store and they turned it into a hostile environment! I have never ever had to deal with someone so rude and unprofessional! We needed work on our motor, the guy had come out and started but didn't finish and we paid him anyways so I called back inquiring when he would be back and the new lady accused me of not paying them and continued yelling at me. I immediately went to the store and showed proof that they did get paid and had cashed our check. This woman turned into a she devil, screaming and yelling and then threatening me. The next thing I knew I was being verbally attacked by her and her daughter. I had never been so embarrassed and confused. When asking when the guy would be coming back to finish the job that we paid upfront for I was told to leave and to never call or come back that they would never service us in any way! We had no choice but call out a second pool company who fixed the problem but we had to pay twice for Carter pool refused to reimburse for what we had already paid for! It's such a shame and very up setting that we worked with the pool company for so many years without any problems that it is now run by two very unprofessional ladies!! I now warn all pool owners of this!! DO NOT PAY UNTIL JOB IS COMPLETED AND KEEP PROOF OF PAYMENT!!! THESE ARE NOT NICE PEOPLE!! Our experience was extremely poor and very devastating for our family! I thought I was going to be physically attacked by both woman and left in fear!! To this day I don understand why they refused the work and why these ladies attacked me verbally but I CANNOT recommend this company anymore!! It was a total NIGHTMARE!!. It's sad that we always bought from them trying to support our local business to have to turn around and start buying all pool chemicals from Walmart!! If they go belly up all eyes on the two woman running it down!! BUYER BEWARE!!!